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A Stream of Hate Mail -- the TSA Story Revisited
As a writer I'm accustomed to receiving letters and emails about my books. Some are good, some less so. But these letters pale in comparison to the rants, missives and simply hateful things that people have sent to me. I can only imagine what Monica Emmerson's inbox looks like.
The facts about what happened to Monica Emmerson at Reagan National Airport are still open for interpretation and still elusive. The Transportation Security Administration released video footage of the incident, and as I wrote in my update, I'm glad they did. But only a partial video was released; what's missing is more than half the time Monica Emmerson was detained, as well as footage of what happened at the security checkpoint itself, which is where this all started.
When a story like this is first told, it's often going to be incomplete. Citizen journalists, almost by definition, aren't always able to get to the bottom of an investigation. We don't have the resources, the access, the institutional support to get all the facts. Our role is sometimes to get a story told, to bring it to the public's attention, where additional scrutiny and investigation can reveal more. Unfortunately, despite the release of some video footage, Monica Emmerson's story is still incomplete.
But what I wanted to write about here is about the nature of the responses I've received. Some have been positive. Some have been very critical. Some have been written by people who either didn't read what I wrote carefully or misinterpreted what I wrote as a far-reaching criticism of TSA. (I certainly didn't do that.) But some emails have been intensely angry and intemperate. Here are two examples of what's been sent to me personally:
In your attempt to seek fame and fortune you reported a bogus story. SHAME ON YOU!!!!. You wasted my tax dollars by promoting the cry baby mommy story about the sippy cup thereby forcing the TSA to waste resources to defend itself. Rise to a higher purpose in life. Report on Irag [sic], join a feed the children fund.
Stop trying to push this self important bitch into our lives. Focus on something important, not a person who thinks the laws of this country do not apply to her.
The majority of the abusive emails I've been sent have been anonymous.
In my free time I moderate the Cleveland Park Listserv, a neighborhood email list in Washington, DC. Our listserv has a set of rules that don't allow abusive language, anonymous posts or messages that question people's motives rather than questioning the facts behind an argument. This set of rules works pretty well for us and has created a pleasant place in cyberspace. But obviously not all that goes on in the Internet is like that.
You can read more comments in the comments area that accompanied my original article, if you have the stomach for it. I wanted to report on these because the story has become more than just a story about Monica Emmerson and what happened to her. For me, the story's becoming one of how easy it is for people to use their keyboards to hurl insults at others. I'm not writing this article as a plea for people to stop doing that; that's unlikely to occur. I'm just continuing to report what's happening.
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June 18, 2007 at 09:32 am by Bill Adler, 2314 views, 10 comments




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Comments (10)
- reply
Brian A Kennedyat 09:49 on June 18th, 2007
Insightful commentary, Bill -- thanks for posting this.
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boyhowdyat 13:38 on June 18th, 2007
Then live up to your Cleveland Park Listserv etiquette. Your original article's first paragraph, written by you, I assume, contains: "This isn't one of those Catch-22 bureaucratic snafus; this isn't about
rules being applied to the letter. This story is mostly about what can
happen simply because the authorities in charge decide that they're
going to exercise their authority because they can, regardless of
whether it's legal or right or makes any sense at all."
So much for the rule against "question[ing] people's motives rather than questioning the facts behind an argument." Much of the criticism I read in comments was leveled against you for editorializing and passing it off as "citizen journalism". Your final paragraph of same article, especially the final 2 sentences, likewise is an indictment of one side, not a reporting of the facts. You didn't bother with the facts. On the Internet (as elsewhere), anyone can claim anything, with no proof. What magically turns this into journalism, when you are taking one person's word and then amplifying it with your own opinions and prejudices?
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Miranda179at 16:37 on June 18th, 2007
I have to agree with boyhowdy. Mr. Adler, you took one person's side of the story and presented it as fact. Then proceeded to editorialize on it.
You need to stop making excuses here and take your knocks.
If you had presented Ms. Emmerson's story as what it was -- an allegation and simply one side of the story -- rather than a "this is what happened, here's the facts, my god look at what the authorities have done now" news story, you would have a leg to stand on.
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TrickTrashat 17:14 on June 18th, 2007
Mr. Adler - stop backpedalling on your "Nightmare at Reagan National Airport" story and step up to admit your error. You created this "Nightmare" by reporting it as you did without both sides of the story or the facts.
It's apparent to any reasonable person, looking at this objectively, that Ms. Emmerson misrepresented what happened and you, sir, touting yourself as a "citizen journalist" reported it as something it was not. Your hope for more video to support these false claims seems a pathetic attempt to justify your actions.
I would term you a citizen journalist only if citizen was defined as non- or false. Webster's defines a journalist as "a person engaged in journalism" and journalism is defined as "writing characterized by a direct presentation of facts or description of events without an attempt at interpretation". I don't think you made the cut, Bill.
at 18:25 on June 18th, 2007
What on earth is the point of this follow-up follow-up? To martyr yourself?
Sure, there's a lot of inarticulate ugliness in the comments to the last post. But there's a lot of thoughtful commentary as well. Did you read any of it? How about quoting and commenting on some of the feedback from smart, skeptical fans of what you're doing here (most of the time) instead? You don't have to cast your net very far to find a troll.
If you're not going to step up, so be it. But now you're posting just to keep yourself in the story, and that's sad.
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md12at 22:31 on June 18th, 2007
"Citizen journalists, almost by definition, aren't always able to get to the bottom of an investigation. We don't have the resources, the access, the institutional support to get all the facts. Our role is sometimes to get a story told, to bring it to the public's attention, where additional scrutiny and investigation can reveal more. "
Yes, citizen journalists don't have the resources to conduct a full investigation. But since when did it take resources to call the TSA public affairs division? Even if you didn't get a response, at elast you could say you tried. And does it take resources to use the words "alleged" or "according to"? Besides when you quote directly from her writing, you report on the incident as if you were actually there. Yes, the internet makes it easy for anonymous jerks to cuss you out. But the internet also makes it easy for reactionaries like you to post stories as fact that you have absolutely no confirmation on.
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dustt10at 02:15 on June 19th, 2007
Hey, Monica Emmerson just accused some Duke lacrosse players of rape. "Journalistic" gold! You get on it buddy, you're the only one I trust to deliver the news.
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MaureenBat 08:31 on June 19th, 2007
The story is about how easy it is to hurl insults at one another? What a nice way to divert attention from your irresponsible blog entry.
You continue to overlook the fact that regardless of no sound and an incomplete video - the video matches the report written by the TSA and DOES NOT AT ALL match what Monica Emmerson said happened, which you reported without digging further to get all the facts.
You definitely have an agenda. The real story is how irresponsible people like you are in this world and the self importance of some people who blog.
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half_timberedat 02:22 on June 21st, 2007
The more you write about this issue without addressing the mistakes you've made, the deeper you dig your own grave.
Your initial mistake was to take someone's story as fact and then present it to the public as such.
You compounded this first mistake when you didn't retract (or at least clarify) it, when evidence contrary to the initial story surfaced.
Instead, you tried to mitigate your position by stating that the video released by TSA doesn't tell the whole story and that'll we'll never know the truth.
While I agree that the TSA video may have been edited and doesn't give the "whole" picture, why are you not giving them equal consideration, considering how you took Ms. Emmerson's story hook, line and sinker? (And believe me, I am no fan of TSA.)
Any reasonable person can see that Ms. Emmerson purposely dumped the water out of the cup, contradicting her victim story of "accidentally spilling it when the big bad TSA men scared the wits out of her".
You're ready and willing to espouse one version of the story as gospel, but not willing to redress the issue when TSA's video comes out?
That's just pure nonsense on your part and indicates your lack of judgement and character.
While there is no excuse for the abusive language used to denounce your actions, some people are not articulate enough to indicate their disgust at you without using it.
Their words may be inappropriate but their feelings are real, and perhaps you should take some time to reflect on that the next time you want to visit this story, or write something new.
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maltbreadat 19:50 on July 11th, 2007
Perhaps you can tell us who at TSA we should be contacting to get their side of the story. I recently read of
a 70 year old lady in Utah who was arrested for not watering her lawn. We have all experienced the robotic police and security
personnel who seem to have no capacity to adjust their questioning and approach to the circumstances. Having travelled with small
children it can be stressful and being harassed over a tippy cup can be the last straw. There are rules but they are there for
a purpose and if the purpose is achieved without strict enforcement there is little point to the enforcement. I doubt any of the writers who
complained Ms Emerson was trying to avoid abiding by rules have not themselves exceeded the posted speed limit whose purpose is road safety
on the basis that it was safe to do so. Rules and laws are by necessity crude devices simply because it is too complicated to anticipate all circumstances.
In my view the behaviour of people in a position of authority is important. They need public scrutiny.