Another day without Skype

by ryan | August 17, 2007 at 09:24 am
783 views | 44 Recommendations | 8 comments

Videos

Skype - Skipe - Skyp - Free Skype Download - VOIP - Vonage

see larger video

sourced by ryan

Skype - Skipe - Skyp - Free Skype Download - VOIP - Vonage

Photos

skype.jpg

skype.jpg

see larger image

uploaded by annieb3525

Angry girlfriends and frustrated business...and oh yeah....NowPublic staffers are dealing with another day of Skype woes. As the 220 million Skype users know, Skype was down yesterday. The Skyp blog told users there was a software problem and it would be fixed in 12 to 24 hours. Alas, the 12 to 24 hours have passed and still not Skype.
Executives at Skype, a division of eBay that is based in Luxembourg, said its engineers worked throughout the day to bring the service back online. But they said that while they had pinpointed the source of the problem, they still did not know why it had resulted in a network failure, and they could not ensure that the service would be running smoothly again by Friday.

“There is a chance this could go on beyond tomorrow, but it’s our hope that it’s going to be resolved,” Kurt Sauer, Skype’s chief security officer, said. “What happened today was caused by a unique set of events, the genesis of which is not entirely understood.”

The comment from Sauer is vague and could easily be interpreted as a subtle reference to hackers.

The official statement on the Skype website, however, is equally vague but explicitly rejects hacker activity as the cause of the problem.

As Europe has woken up to a
new day and Asia is entering the evening hours, here’s the latest on
the sign-on problem.
 
We’re on the road to recovery. Skype is stabilizing, but this process may continue throughout the day.
 
An
encouraging number of users can now use Skype once again. We know we’re
not out of the woods yet, but we are in better shape now than we were
yesterday.
 
Finally, we’d like to dispel a couple of theories
that we are still hearing. Neither Wednesday’s planned maintenance of
our web-based payment services nor any form of attack was related to
the current sign-on issues in any way.
 
We’ll update you again as soon as we can. Thanks for hanging tight.

The conspiracy theories abound, but this one actually makes a little sense. I say that as my MSN chat window flashes away at the bottom of my screen.

Some are theorizing that a series of Microsoft updates released yesterday are behind the P2P network failure

And this was my favourite comment from the Skype blog:

NYA!! My girlfriend is 12,000 miles away and gettin' upset: call in Inspector Gadget to sort this asap, please!

For the more technically inclined, here's the good word from Skype as to what caused the problem.

The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.


recommend This comment thread is now closed
0
Jordan Yerman

Meanwhile, phone companies are doing little happy dances, since people now have to pick up a regular ol' phone...

Zlender
Zlender
flagged this story as Good Stuff

at 11:14 on August 17th, 2007

Ryan Nadel, thanks for this update.

PEP
PEP
flagged this story as Good Stuff

at 11:21 on August 17th, 2007

Nice roundup. Amazing how quickly Skype gets to be the "must have" communication software.

pgaliba
pgaliba
flagged this story as Good Stuff

at 13:54 on August 17th, 2007

Ryan Nadel, I like this story. As all the team is suffering this, i feel with you. It's good stuff.

0
kkaefer

Does anyone of you remember when the regular phone network broke down at your place the last time? I can't remember. But I'm not constantly calling either and I don't "see" when it's not working.

0
ryan

Good point. Phone networks sometimes go down in power outages. Maybe you can explain the most recent comment that I included here from skype about algorithms or something...

0
Paradise Regained

yea - skype was up just before i went to bed last night! well done to the backroom boys!

0
Victoria Revay

I still can't get on Skype...I thought it was my computer but maybe the systems are down?

This story was created over 3 months ago, the comment thread is now closed.

closeSign in to NowPublic

is reporting from