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Another day without Skype
by ryan | August 17, 2007 at 09:24 am
783 views | 44 Recommendations | 8 comments
Angry girlfriends and frustrated business...and oh yeah....NowPublic staffers are dealing with another day of Skype woes. As the 220 million Skype users know, Skype was down yesterday. The Skyp blog told users there was a software problem and it would be fixed in 12 to 24 hours. Alas, the 12 to 24 hours have passed and still not Skype.
The comment from Sauer is vague and could easily be interpreted as a subtle reference to hackers.
Executives at Skype, a division of eBay that is based in Luxembourg, said its engineers worked throughout the day to bring the service back online. But they said that while they had pinpointed the source of the problem, they still did not know why it had resulted in a network failure, and they could not ensure that the service would be running smoothly again by Friday.“There is a chance this could go on beyond tomorrow, but it’s our hope that it’s going to be resolved,” Kurt Sauer, Skype’s chief security officer, said. “What happened today was caused by a unique set of events, the genesis of which is not entirely understood.”
The official statement on the Skype website, however, is equally vague but explicitly rejects hacker activity as the cause of the problem.
As Europe has woken up to a
new day and Asia is entering the evening hours, here’s the latest on
the sign-on problem.
We’re on the road to recovery. Skype is stabilizing, but this process may continue throughout the day.
An
encouraging number of users can now use Skype once again. We know we’re
not out of the woods yet, but we are in better shape now than we were
yesterday.
Finally, we’d like to dispel a couple of theories
that we are still hearing. Neither Wednesday’s planned maintenance of
our web-based payment services nor any form of attack was related to
the current sign-on issues in any way.
We’ll update you again as soon as we can. Thanks for hanging tight.
The conspiracy theories abound, but this one actually makes a little sense. I say that as my MSN chat window flashes away at the bottom of my screen.
Some are theorizing that a series of Microsoft updates released yesterday are behind the P2P network failure
And this was my favourite comment from the Skype blog:
NYA!! My girlfriend is 12,000 miles away and gettin' upset: call in Inspector Gadget to sort this asap, please!
For the more technically inclined, here's the good word from Skype as to what caused the problem.
The Skype system has not crashed or been victim of a cyber attack. We love our customers too much to let that happen. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.
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Most RecentMost Recommended Comments (8)
at 11:00 on August 17th, 2007
Meanwhile, phone companies are doing little happy dances, since people now have to pick up a regular ol' phone...
at 11:14 on August 17th, 2007
Ryan Nadel, thanks for this update.
at 11:21 on August 17th, 2007
Nice roundup. Amazing how quickly Skype gets to be the "must have" communication software.
at 13:54 on August 17th, 2007
Ryan Nadel, I like this story. As all the team is suffering this, i feel with you. It's good stuff.
at 14:48 on August 17th, 2007
Does anyone of you remember when the regular phone network broke down at your place the last time? I can't remember. But I'm not constantly calling either and I don't "see" when it's not working.
at 15:07 on August 17th, 2007
Good point. Phone networks sometimes go down in power outages. Maybe you can explain the most recent comment that I included here from skype about algorithms or something...
at 02:51 on August 18th, 2007
yea - skype was up just before i went to bed last night! well done to the backroom boys!
at 07:38 on August 18th, 2007
I still can't get on Skype...I thought it was my computer but maybe the systems are down?