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Canada Study: Lose the accent to succeed, minorities.
Barry Artiste, Now Public Contributor
Anyone in business who has tried to carry a conversation with someone who speaks in a heavy foreign accent certainly knows the frustration trying to understand them. Learning diction to succeed in the business world is a given.
Giving up one's culture, though I should not be a prerequisite in business.
Some think the accent issue smacks of intolerance and even racism, when the fact in business, your employer wants you to be understood by their client no matter which country you hail from.
I speak a few languages myself, and when working in Moscow, I could see the frustration on the Alfa Bank teller as I tried to explain to her in Russian my predicament. She explained I gave her a headache!!! In France, my French was akin to a Bostonian talking to a Cajun.
Certainly confusing when certain phrases are taken out of context by others trying to understand you.
Recently I called Richmond, BC City hall, and the voice on the other end was an English speaking (Poorly) Asian woman with an chinese accent so thick, you could cut it with a knife. After 5 minutes I had to hang up as I was getting a splitting headache trying to understand what the hell she was talking about.
So I guess my hurt feelings when a Moscow Teller told me I was giving her a Migraine from speaking in my poor Russian, did indeed give that Moscow Bank teller a headache, as she closed her teller window, and I presume had to go off somewhere to lie down.
People should not be insulted if they are requested to learn the country language and accent in which they live in.
Hollywood do it to actors all the time, if they want the part, then they have to use language coaches. Vitally important in both business and the movie industry. Businessmen and women from Japan use language coaches, Aussie Actors Mel Gibson, Nicole Kidman and Russel Crowe for example use them, Brit actors used in western movies may need to sound like a Texas Cowboy in one movie, and a Russian the next, or an Irishmen for a part will have to learn to sound like a native New Yorker. The same applied to North American actors when they persue acting roles in other countries.
India call centres use Indians who have mastered the english language in which North Americans would be hard pressed to distinguish any Indian accent at all. It is not racism, it 's business and a successful one at that !
Losing the accent is just business, no discrimination, just common sense when the bottom line is business viability when trying to secure a client.
My kid on the other hand loves Hip Hop culture and at times, with friends, uses Hip Hop language, in which I cringe, believe me. Now I know of no mainstream business which would hire him if he were to answer interview questions such as "Wass Up"! or " Dude, don't be talking Smack about my Homies"!
On the other hand, "People of Cultures" who happen to be" non white" will readily scream the "Racism Card", using their failures to grasp a language as a Crutch in order to secure employment. This is way too prevalent in a country like "Politically Correct Canada", when the "Race Card" are the only cards in the Business Deck and is played repeatedly. When the Race Card is played, some Companies run for cover, as the offended parties Lawyers will take them immediately to Discrimination Boards and Human Rights Commissions who are all too eager to take on cultural discrimination cases, especially in British Columbia. When the fact is, it is not a cultural issue, it is a accent and or language issue.
It is just easier for litigants and their lawyers to get money out of the accused if you can play the cultural race card.
Unfortunately the same Crutch doesn't fly if you happen to be lily white, English speaking and your additional languages such as French, German, Russian are not quite up to snuff "Accent wise" when applying for an Federal Government External Affairs position !
One person, who I hope never loses his accent for a part, is The Simpson's, Groundskeeper Willy, because let's face it, when Willy goes off on a tangent, that is a accent we can all understand!
OTTAWA -- Some managers from visible minority believe they have to shed their culture and even their accent to succeed in the Canadian workplace, according to results of a study to be released today.
The study by Catalyst, an international organization that works to advance opportunities for women in business, is based largely on 19 focus groups, involving managers, professionals and executives at companies across Canada.
Some East Asian and South Asian participants -- particularly those born outside of Canada -- said they believe they need to "Canadianize" in order to get ahead.
As defined by focus group participants, that refers to a lessening of attachment to their own ethnic or racial group, as well as picking up mannerisms, idiomatic expressions and other features of the Canadian "mainstream."
It also includes speaking English or French without an identifiable accent to fit the prevailing image of leaders in their organization, they said.
Crowd Power
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Barry Artiste
Vancouver, Canada











Most RecentMost Recommended Comments (9)
at 13:09 on June 25th, 2008
I have another example of this. In one of my MBA classes lass fall I had a Chinese woman in one of my groups. She literally came from China within the last couple of years. Not only was it near impossible for me to understand her it was probably nearly as impossible for her to understand me.
But that wasn't the worst of it. We had a group project to do as well. What she contributed was totally useless! She completely misunderstood what her part was, what the overall point of the project was about, and her writing was woefully substandard. I had to completely redo her part.
And she still passed the class! She did well on the tests (multiple choice and fill-in-the-blank mostly, lucky for her!) but she barely contributed at all to the group.
Look, I feel for her, it must be tough coming to a new country and learning a new language. But if you think you're ready to deal with the responsibilities of a graduate degree then you better be up to the task.
Knowing another language doesn't require you to give up your culture. Hell, if learning another language meant you also had to give up your culture then wouldn't that mean that the grand poo bas in government wanted us to foresake our American culture because they require us to learn another language in high school?
at 13:44 on June 25th, 2008
Thanks for the commentary BigT, not only does a MBA speak volumes of the University, but it also speaks volumes of the kind of graduates it turns out. If the graduate hangs that degree in the office where he or she works and their English skills are not up to snuff, what does that say about not only the University, but of other graduates in the business world. Too many universities overlook these language prerequisites when accepting students, and are more "Get the Money" first, and if they fail, then at least the university got it's money. It is not fair to you or the student who has to struggle to keep up, giving that struggling student false hope when turned down for a job, even though they are qualified according to the MBA. All in all a bad deal for everyone concerned.
We have had Boiler Room Universities Diploma mills here in Vancouver and immigrants on student visas who paid thousands and thousands of dollars feel upon graduation they are qualified only to learn they are far from it. Recent independent studies of those with these style of degrees had Grade 9 coursework at best. Hence why some scream discrimination, because some University in name only said they were qualified. How can you be qualified if you cannot even read of understand the coursework given you. The BC government thank god closed a lot of these Useless Universities. Funny thing is, most of these Universities were formed and setup with numbered bank accounts and mail drops here in Vancouver and Richmond British Columbia, Canada which sent the money back to the Fraud Artists who were Immigrants themselves living in other countries like China or Hong Kong, how is that for screwing your own people?
at 16:06 on June 25th, 2008
I feel the same way about Affirmative Action programs. When you have people in a school that they aren't qualified for it hurts those people and the others who were qualified as well.
at 16:43 on June 25th, 2008
it takes years of practice and speaking the language to lose the accent. Unless you are born at the place, or migrated there at a young age, it is near impossible to speak the language perfectly. I don't know where I am going with this, but if they are hired or accepted, means they must be somehow qualified inspite of the bad language skills.
at 18:08 on June 25th, 2008
Thanks everyone for your comments, I am sure there are exceptions to the rule. I guess my story is more about those who use it as a crutch. Like I said, when I was living and working in Moscow, I gave a bank teller a migraine, and as Castro says, perhaps with an advanced educational level,the better they understand you. I found my Russian friends had no problem understanding me as they got to know me. The same thing in France, where I suppose my Canadian French made some Parisians think I was a country bumpkin, cause I didn't talk through my nostrils like they did. I remember living in the Netherlands and the standing joke among the Dutch and Germans was trying to understand Frieslanders from the North Dutch Coast, who sounded like a Canadian Maritimer from Newfoundland,a language all their own, yet many do not know it was the Dutch Frieslanders who in part helped develop our English language. In Canada, we have schools where Canadians go to learn Chinese and Japanese as an international business language tool, much to the delight of the Chinese and Japanese who I know convulse into fits of laughter when a Canadian tries to talk to them in their language. My Girlfriend is of Asian descent and knows full well first hand when sometimes she speaks Cantonese in restaurants can see at times looks of amusement from the wait staff. So as Jeff says, it takes a long time to lose the accent, but to succeed in business some go that extra mile to lose it to get ahead in the business world. Some who don't get left behind, some get frustrated, some use it as a form of racism, though a company they work for may not have a problem but when salaries come from billables, those who are understood the fastest make the best billables and profit for the company and in business, especially with a fast economy and tight profits, that is the bottom line.
It is not fair, some say, but that is business, here, there and everywhere. Do you think a Canadian gets a fair shake in Hong Kong if his language skills are not up to snuff? Don't think so! India, as I said can speak flawless English, that would put most North Americans and Brits to shame, so Jeff, if they can do it, and at a relatively young age, so can others. No crutch, no excuses. As BigT states as well, there are some who use affirmative action to get ahead, and that is just wrong where experience takes a back seat to race or culture, English is the international language of Business, which Chinese fast overtaking it, do you think when Chinese overtakes English as a business language all of us will be able to get a break and say No Fair? Hire me, I have the experience and diploma, you cannot refuse to hire me because my Chinese speaking skills are not as good as a Native Chinese person, cause if you do, I am heading off to the nearest Hong Kong Affirmative Action office , hey good luck with that one.
BigT, Jeff, and Castro, Business is business and if ya snooze, ya lose. Again, it's not fair, it's just good business sense
Anyways, to all three of you, thanks for the comments, certainly great to get perspectives from all three of you. You all get Good Stuff in my books.
at 18:17 on June 25th, 2008
Barry Artiste, I like this story. It's good stuff.
Having traveled alot, I have had tons of experience with what you are describing. I have always persevered but it has almost always been so tempting to give up. It can be just so frustrating!
:)
at 18:37 on June 25th, 2008
Thanks AMY, as a reporter, can you think of any New Agency hiring a TV New Anchor, with an accent so thick it is not understandable? Don't think so!, That is why most Newscasters sound so generic in their speaking, some would be hard pressed to figure out if they came from Washington, DC or Vancouver, BC.
It should not be used as a Racism tool, though I am sure in the TV biz it has been at some point. I am sure there are thousands of equally qualified TV news people out there with varying language skillsets, but their accent holds them back in getting that TV job.
TV News organisations, like their news talk people "Vanilla", "Vanilla" being generic and bland I find, no slang words spoken, no speech inflection, no nothing. Surprising once some of these News People are off set, and in a relaxed atmosphere, their accents come out, since they are not on the work clock anymore. When they say a Broadcast Voice, they are talking generic, no matter in Idaho, or Florida, radio guys and gals all sound the same.
Ever talk to Rick Mercer one to one, I have on more than one occasion when back east, he certainly doesn't talk Newfoundlander on TV , and you sure as hell better have your accent ears on when listening to him tell jokes or you'll miss everything.
One of my most watched channels here at home is Channel M, the East Indian hosts go from Punjabi to English with ease, ever wonder how come Channel M do not have a Indian TV host with a distinct East Indian Accent, even though the majority of viewers are East Indian? It's because as they say in the BollyHollywoodTV Biz, Ratings Baby, Ratings, it's all about Ratings. Did I mention Ratings?
Mr. Demille, I'm ready for my headshot now!
at 22:37 on August 19th, 2008
You're trying to make a grey area way too black and white.
First of all, is more than basic English skill a bona fide requirement for the job? I would say no for a huge number of positions - from janitor to software engineer to quantitative analyst at a hedge fund. If a quant was turned down on the basis of language, I'd say that's legitimate grounds for a human rights complaint or lawsuit - raw intelligence is almost all that matters there.
Second, how much of an accent is too much? I notice that ESL speakers account for many of the most effective salespeople in a variety of industries. That's because this is a job where communication, as in, getting your point across and building rapport, is much more important than accent. Believe it or not, a person can be a great communicator in English, even with a thick accent.
at 23:37 on August 20th, 2008
Hey I am just posting a story Bert, as for the accent, well we all have one to someone else. It is the comprehension of the English language most of us here have a problem with.