Forcing Compliance Via Embarassment

force them to comply via embarassment

This is a follow-up to my previous story titled "Malicious Compliance and Corporate America"... i thought the final results might be of interest to anyone who wanted to know what happened next...

Today i received three emails in response to my mass mailing. First, chronologically, was from the hospital. A technician informed me that they changed their software and could provide me with a CD with my raw data on it (like i had asked, over a year ago, but was told this was not possible). the second email, chronologically, was from Joe Doria at Covidien. i wont even attempt to describe. just read it below:

Jace,

As I have always said, the issue of patient data, and viewing patient data is between you and the Sleep Lab.

I have copied JoBeth at the lab, and she will be contacting you directly. I understand that they have offered to have you come into the sleep lab to review the record with the staff but you have not done so.

I would appreciate it if you dealt directly with your doctor, and with the sleep lab in the future for any requests which pertain to your confidential patient information.

Respectfully,

Joe Doria

i replied with the following:

"Respectfully??" Not even close, Mr. Doria. Even in your last email, you STILL refused to answer the same damn question i've asked sensibly and politely for over a year.

Jobeth emailed me prior to your email. She informed me that the software they have at this time allows me to take my data home on a CD for viewing on my own computer. Things apparently changed since the original test, but because YOU were uncooperative and refused to answer my very simple question about the software, and because you refused to facilitate understanding of your company's product between both parties, NOTHING was accomplished for over a year. YOU were contacted to determine if there was a technical limitation or a misunderstanding by the technicians at the hospital. You were not contacted to deal with "confidential patient information." That's patently absurd. You simply refused to cooperate for whatever reason (i can only imagine; laziness, sociopathy, apathy, disinterest...).

Unprofessional and unkind.

Don't claim to sympathize. i don't want your last minute hollow words of customer service. Don't give me the passive-aggressive argument that i "refused to go in to the doctor office to review my data." This is nonsense. There is no basis in fact for such nonsense because it is completely outside the context of my inquiry. You would know that if you comprehended my request from day one (or 20). i can only assume it's an attitude problem on your part; if you had taken a few minutes to actually deal with my very specific inquiry, this would have probably been finished a year ago.

There is no reason why i should have had to send a mass email throughout Covidien just to get this resolved. This was my last resort after dealing with a year of deadlocked stonewalling from you. Your handling of this has been unprofessional and rude and you've clearly been forced to take the action you should have taken previously.

You've clearly demonstrated an incapacity to empathize with the feelings and emotions of other human beings and such a personality has no sense of ever doing wrong. You don't belong in a position relating to the handling of technology for human health care. Unless you're going to admit your wrongdoing and apologize, just stay silent from this point on. There's clearly nothing you can (or will) do for me and this is my final message to you. Hopefully someone of authority over you has now noticed your lack of customer service and communication skills. It didn't have to go down this way. This is your doing. It doesn't take an autistic genius to figure that out.

-jace cavacini

i copied this to the kind person at the hospital and to the person who sent me the third message, chronologically: a person responding to my complaint of ethical concerns to the Covidien Board of Directors. i explained to her that her message demonstrated that she did not read the actual email exchange between myself and Doria because she quoted the same irrellivent nonsense Doria did (that i was asking them to provide my "confidential patient information."

How do these people even get EMPLOYMENT when they have such poor reading comprehension and why the HELL am i the one who lost my employment when incompetent people like Joe Doria are able to work for multi-billion-dollar corporations in HEALTH CARE??

Below is the exchange between myself and Gina Spencer of Covidien:

From: jace
Sent: Thursday, May 29, 2008 4:40 AM
To: #Grants Administrator; Young, David; Lannum, Cole; McMillan, Wayde; #Covidien Investor Relations; #Covidien Board of Directors
Subject: [Fwd: Re: Thank you for responding, but i still need some confirmation: Re: FW: at least have the decency to RESPOND THIS TIME]

Please examine this communication exchange and tell me if Joe Doria is behaving in the way that your company thinks is "Socially Responsible," "compassionate," and "accountable" (among other self-congratulatory terms)...

i notice that your "socially responsible" and "accountable" board of directors and management have self-congratulatory bios, but not a single contact method (phone or email).

also, i still need a direct and relevant answer to my very important question.
--------

Spencer's reply (she was not one of the addressed):

Dear Mr. Cavacini:

I am in receipt of your e-mail dated May 29, 2008, to the Covidien Board of Directors. This is indeed the correct contact method to notify the Board of Directors and Senior Management of any ethical concerns.

Regarding your message to Mr. Doria and subsequently to the Board of Directors (et. al.), Covidien is the manufacturer of the Sandman equipment, but we do not have access to patient data. It would be inappropriate for us obtain your data from the lab to fulfill your request because there are laws that govern patient privacy, and we will not violate those laws.

I believe Mr. Doria has arranged for the sleep lab to help fulfill your request. It is my understanding that Mr. Doria has arranged with JoBeth Newhard of the LHV Sleep Disorders Center to provide you with your data in a portable format. I was forwarded a copy of an e-mail sent to you on May 29th from Ms. Newhard that outlines how you may take advantage of this opportunity.

I believe this settles your matter in a positive manner, which is hopefully acceptable to you. Good luck with your pursuit of this matter and, of course, your health.

Sincerely,

Gina Spencer
Ombudsman

Please note new E-Mail address: gina.spencer@covidien.com

That's right, folks... these people have employment and comfort while i have disability checks that don't cover my living expenses after sociopathic people (such as will jefferson and sharon picus at Kutztown University and these Covidien people) ruined my ability to function via passive-aggressive harassment, abuse and illegal behavior. Yes. jace loses. The disabled person loses to the privileged people.

Spectacular.

As i asked previously: when did this become acceptable business practice? This nation is going down the toilet because passive-aggressive people win.

Don't let them. This is YOUR COUNTRY.