How Modern is Help Desk?

Have we really mastered the art of technology? The Medieval Help Desk video may suggest otherwise.

Centuries ago the book was a form of technology that revolutionized the spread of information. Before the book became the source for information transformation though, people needed to know how to use it.

The Medieval Help Desk video symbolizes the never-ending necessity to learn how to use the technology we invent, so we can actually learn the information we desire.

Although we are more advanced than the average peasant from the Medieval Period, we still find ourselves feeling as helpless as a person from the Middles Ages trying to operate something as “simple” as a book.

We may tend to identify ourselves as expert tech-heads, but there is no doubt that every one of us has been as technologically dense as Brother Ansgar is in the video at some point in history.

The Medieval Help Desk video is easy to laugh at and deem brainless, but in reality, centuries later we still find ourselves in need of assistance from help desk.