Mrs. Fields Scrambles to Add Christmas to Online Site « This Week's Top Scrooge
Type in “Christmas” into the Mrs. Fields website search box and you get a page that states: “Sorry, no records were found with the search parameters you provided. Please try a new search now.”
This Week’s Top Scrooge - October 12, 2007
Pity, apparently some of us are shopping Christmas gift ideas now and thought cookies, maybe even Mrs. Fields cookies, would make a good gift…especially if they were Christmas-themed.
At least that was the case laid out recently by the American Family Association (AFA) in an Action Alert email headlined “Mrs. Fields bans Christmas from their products.” The alert stated that “Diane H. of Michigan called Mrs. Fields and asked to speak with a supervisor in customer service about why they banned Christmas, the supervisor told Diane that they do not offer anything with Merry Christmas because they don’t want to offend anyone.”
AFA has been monitoring these sort of Christmas shortcomings by retail companies for three years. The first one on its radar this year? You guessed it…Mrs. Fields...(more)
UPDATE: By late Friday afternoon, searching for “Christmas” on the Mrs. Fields website produced three gift items that will be ready for shipping November 1st. They include the Twelve Days of Christmas Bundle, Christmas Tree Cookie Cake, and Holly Berry Christmas Cookie Cake.
UPDATE: Oct. 13, 2007 - Comments posted with the story include a franchise owner's comments that include the Mrs. Fields letter to its franchisees. Go to story for letter.