The truth behind the closure: Starbucks pulls the extra hot, no whip, non-fat foam over our eyes

by ryan | February 28, 2008 at 04:00 pm
875 views | 10 Recommendations | 7 comments

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Kitsalano Starbucks "The Next Day"

Kitsalano Starbucks "The Next Day"

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uploaded by Barry Artiste

The dust has settled since yesterday's 3 hour closure of  American Starbucks. Consumers and coffee pundits alike speculated as to the reason for the closure, some thought it had to do with the rollout of a new iphone ordering system or a new fancy hyper-sweet drink. However, all the theories are seemingly for naught as the whole thing was just a PR stunt. They say the Canadian ones are going to close as well, but I'm not going to fall for it this time. 
In my opinion, it's a brilliant marketing stunt (but mine isn't the only opinion). And if anyone takes offense at this being called a stunt rather than a concerted effort to retrain employees, tough. As someone in the office pointed out, Starbucks ain't exactly open 24 hours a day, so some post-closing or pre-opening training could have been in order. Do it over a span of a few weeks after close and take the time to focus on things that really matter. But hey, this not only gets the chain a load of free press, it probably makes for slightly happier employees.

Now that the media at large has had time to reflect upon the important national matter that was Starbucks' closing for three hours for "training," it's time to take a look at the lessons learned. The real purpose of the event: A PR stunt. The media: Played like a violin. Complicit: Us. Did CEO Howard Schultz succeed in finding the company's "soul?" Of course not! It was never there to begin with. And the real benefit for the employees: The chance to get drunk and dress up in costumes. As this final, poignant insider email to us attests:

I attended the Stabucks meeting on Tuesday... drunk, and in full costume. The majority of the employees recognized the bullshit of the meeting and decided to make it more intereseting by coming in costume. I dressed up as Lake Michigan, another went as a mime, another as Jimi Hendrix, and some homosexual went as someting like: I-want-to-dress-like-a-girl-but"the buckies"(as well call it)-won't-allow-us-to-express-our-true-selves. We were so drunk we all passed out on the comfy chairs. All in all the meeting helped me catch up on my sleep.

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Amy Judd
Amy Judd
flagged this story as Good Stuff

at 16:25 on February 28th, 2008

ryan nadel, I like this story. Great headline!

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Rob Peters

I agree it was a publicity stunt, but given how uncreative and lame it was, I'm surprised it made the splash it did.  What are they going to do next?  A four hour training session with a moment of silence thrown in? Genius.

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Amy Judd

Next time it will be a four-hour 'moment of silence' just to appreciate the success that is the Starbucks brand.

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Barry Artiste

I am more a Timmy's kinda guy, but getting real tired of the long lines.

Though I know Vangroovians, always the trend followers will "Crap their Free Range Hybrid Depends" if they find their local Starbucks closed for the Day, I hate to be around the Next Day on Opening. 

Anyone who has ever patrolled the early morning 7am can spot throngs of Starbucks coffee drinkers on their way to work staring Vaccously into Space as they walk the streets in droves with that ever present Death Grip on their Holy Grail "Starbucks Lattes". Prove me wrong people, Prove me WRONG!!

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politisite

I got my coffee from McDonalds they now put the cream and sugar in the cup for you now. Wow! and 3 bucks cheaper. It was a stunt alright... drove me right threw a drive threw

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rumana husain

advertising stunts, film-world stunts, political stunts...whether you live in the first world or the so called third world, we experience stunts as well as brief stints all the time. where are we headed?

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Mikasi

In recognition of this story I went straight to the youtube, clicked on Devo's Corporate Anthem (http://youtube.com/watch?v=kf4eu5y0418&feature=related) and experienced my own minute of silence and meaning.

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Amy Judd
First Flagged at 4:25 PM, Feb 28, 2008 by Amy Judd
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