NHS Dentist more interested in your money than fixing your teeth
In December 2012 I had a constant toothache and needed a few fillings, so I signed up with a local dentist that is 5 miles away.
On arrival I was given an appointment for 2 weeks time and was told that this was the earliest available appointment and I was asked to pay the NHS fee of £18 for an examination, diagnosis and advice.
The dreaded day arrived and I was asked by a very grumpy receptionist to wait in the waiting room and the dentist would be with me shortly.
Fifteen minutes later a very young dentist who looked about twenty years of age ushered me into the chair and asked me what the problem was. I explained I had bad toothache and he gently sprayed the teeth with cold air until four teeth were identified as needing attention. No X-rays were taken. The dentist said I would now have to make an appointment with the receptionist to have the teeth filled.
I made another appointment which again was two weeks away as this was the earliest available even though I was in a great deal of pain and a further £49 NHS fee was paid to treat the fillings.
The fillings treatment;
When the due day arrived for the treatment once again a wait of fifteen minutes in the waiting room followed by the treatment which consisted of spraying the affected teeth with cold air then applying a tooth sealant and shinning a blue light gun on the filling to harden and cure it. I was rather surprised that no drilling or anesthetic were required but felt relieved that the treatment had been painless.
The next day I still had toothache only not as bad and I thought it might get better as time goes by.
Fillings dropped out;
Three months later and the toothache was no better and all four fillings had by now dropped out plus a periodontal abscess had formed under one of the teeth that had been filled.
I contacted the dentist surgery and was wrongly asked to pay another NHS fee of £18 to get an appointment to have the fillings redone. I explained that this was work that had not been carried out correctly and that it was not acceptable to pay again. They conceded on the payment and once again made an appointment which again was two weeks away as this was the earliest available even though I was in a great deal of pain
The dentist was ill
I arrived at the surgery on the due date to be told that the dentist was away ill and I would have to make another appointment which was two weeks away. I protested at not being telephoned to say that my appointment had been cancelled and having to wait two weeks for another appointment and asked to speak to the practice manager who after a heated discussion booked me in the following week.
At the next treatment the dentist examined my teeth and said that only one filling had fallen out and that the other fillings were still intact and that one of the filled teeth needed to be pulled out as it had an infection in the gum. I asked for antibiotics but was told this would not help and that the tooth had to be extracted. I was not offered root canal work which might have saved the tooth. I was asked to make another appointment and when I inquired about the dental fillings he said just brush your teeth with Sensodyne toothpaste and the toothache will go away and the next time we will have to drill them and do amalgam fillings.
I made another appointment which was two weeks away and a further NHS fee of £49 for tooth extraction was paid. On my next visit to have the tooth extracted I only had to wait 5 minutes in the waiting room. The anesthetic was given and the dentist said the tooth would come out in little pieces but in fact the tooth came out whole. I asked if I could have the tooth but was told it was against health and safety.
I made another appointment to have the fillings redone and again was given an appointment two weeks away.
On arrival for the appointment I had to wait 10 minutes and after the dentist looked at my teeth he said the fillings may not work and we may have to extract the teeth. I replied that I did not want the teeth taken out that I wanted them filled to which he replied he would refund my money as there was no guarantee that filling them would work and he did not like my attitude. He said the reception would refund me.
The reception desk said a check would be sent to my address for £49 within 3 weeks. Two days after requesting my money back a check arrived for £49
It is now June and 6 months since this treatment started, and my teeth are still aching the same as when I first went into the practice in December last year. I have one less tooth and I'm £117 lighter. I was over charged by £49 as the NHS fees should have been £18 for an examination, diagnosis and advice and £49 for the treatment £77 in total.
What I liked
There was nothing I liked!
I suppose I am lucky that I have seen the exit there for the final time as I could have landed up with no teeth at all and paid £49 a time for the pleasure.
Next time its private!!!