Is Workplace Ignorance Bliss?

Using examples from the coin-op games industry a series of posts has been put up on http://gullibility.blogspot.com/ that examines how power & ignorance are used in the workplace. Who's got it right? are the developers or the marketers the one's who know what the customers wants? Points to a range of other connected resources to do with ignorance and gullibility. Check out the http://changingminds.org/ link too for a massive encyclopaedia of persuasion, influence, and learning tools and techniques David's done a first class job here.