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Last Person You Talked To At A Call Center Probably Wasn't Faking American Accent

by southasian_birdy | August 17, 2006 at 09:25 am | 491 views | add comment
Judging by stories in the media, you might think that India dominates the market for call centers, and we're probably a little guilty of feeding this perception as well. But the actual numbers paint a different picture; the US still dominates this space, as 62% of all global call center jobs are in the country. India's share is just 5%. And while the percentage has declined in the US, the net number of jobs has actually risen; in the past four years, the economy has created 183,000 new positions.

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August 17, 2006 at 09:25 am by southasian_birdy, 491 views, add comment

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