Last Person You Talked To At A Call Center Probably Wasn't Faking American Accent

Judging by stories in the media, you might think that India dominates the market for call centers, and we're probably a little guilty of feeding this perception as well. But the actual numbers paint a different picture; the US still dominates this space, as 62% of all global call center jobs are in the country. India's share is just 5%. And while the percentage has declined in the US, the net number of jobs has actually risen; in the past four years, the economy has created 183,000 new positions.