Giving Customers the Runaround, Is it your company practice? Monday Work Ethicette

Are you been given the runaround over billing issues or is your company asking you to do it?

 
Have you ever become so frustrated with Customer Service issues in your dealings with a company that you started seriously contemplating charging them for the lost time these bad practices caused.

 
A few months back, I started noticing a monthly $9.99 charge ($10.69 with tax) for downloads (that I did not make) on my cell phone bill.