No more "Press Button One"?

No more “Press button one”?
Paul English must have felt he was a canary surrounded by hungry cats when he addressed 1000 representatives of the telephone and speech technology industry in New York last month. He’s the helpful computer genius who has publicly disclosed secret codes used by America's big businesses, so that anyone in the US viewing his website can ensure that a phone call goes directly to a real live person. For more about this, click on gethuman.