At ATT Wireless...Customer Service does not do E-Mail? What about follow up? | NowPublic News Coverage

At ATT Wireless...Customer Service does not do E-Mail? What about follow up?

by leconcierge | November 5, 2007 at 08:09 am

657 views | 0 Recommendations | 1 comment

A week after my most recent phone call to customer service at ATT Wireless, I still have not heard back from them.

Should we really call this 'customer service' considering the fact that it was my 3rd or 4th call to them regarding billing issues and that my forceful complaint got a manager to take my call?

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Rob Walker

flagged this story as Needs Improvement

at 08:57 on November 5th, 2007

leconcierge, I think your story has potential but needs some improvement. I've got a few suggestions, and if you give them a try, I'd be happy to remove this flag.

I wasnt sure what was newsworthy in this story. News should always be about posting current stuff - new things you've discovered.

Please review What Makes News News. It can really help ify ou follow the old "W5" news formula -- making sure you have answered the questions: Who? What? Where? When? And Why? (You might want to check out our J-Tips for more help.)

Unfortunately, in this day and age, poor customer service isn't exactly news. Would you mind moving this complaint to the opinion category?