Flickr War: BBB Complaint - Yahoo Still Unresponsive
by
dysamoria | December 6, 2007 at 12:46 am
1044 views | 1 Recommendation |
8 comments
Simple update about my personal fight against a heartless giant that took my money and did not provide the services paid for... but did provide harassment...
BBB CASE#: 277322
| Complaint filed by: |
Jacey Cavacini |
| Complaint filed against: |
Business Info
| NAME: |
Yahoo!
|
| BBB MEMBER: |
YES
|
| CONTACT: |
Doug F
|
| ADDRESS: |
701 First Ave
Sunnyvale, CA 94089-1019
|
| PHONE: |
866 562-7219
|
| FAX: |
408 349-3300
|
| Website: |
http://help.yahoo.com
|
|
| Complaint status: |
Second Notice to Member Business
Activity
| Date |
Activity |
Description |
| 12/04/2007 |
Second Notice to Member Business |
|
| 12/04/2007 |
Consumer - Have You Heard From the Company |
|
| 12/04/2007 |
No response to first notice to member |
|
| 11/09/2007 |
Inform Yahoo/HP of Complaint |
|
| 11/09/2007 |
Consumer provided Yahoo information |
As requested, my account IDs are the following:
Yahoo Account ID: ********@yahoo.com
Flickr Account ID: dysamoria
www.flickr.com/people/dysamoria
thank you,
-jace cavacini
Original Message:
-----------------
Dear Mr/Ms Cavacini,
In order to process a complaint against Yahoo! we will need to provide the company with your account ID. Should you wish to forward the requested information to the Bureau we will send a copy to Yahoo on your behalf.
We will allow seven days for forwarding the information. Should we not receive the requested information from you within this time frame we will close this case accordingly.
If you are unable to provide this information using the internet, then please reply in writing to the address or fax number above. Thank you in advance for your cooperation.
Sincerely,
Verna Alberti
Consumer Services
supervisor@bbbsilicon.org
|
| 11/05/2007 |
Request Yahoo Buyer/Seller ID from consumer |
|
| 11/05/2007 |
Complaint Received by BBB |
|
|
|
| Case Description: |
My subject/target of complaint: Yahoo's Flickr Management. Flickr is an online community tool/property formerly independently Canadian owned, now owned by Yahoo, Inc. Flickr management and Yahoo PR refuse to respond to ANY communication. The complaint: my subscription fee has been stolen. Reasoning: i renewed my paying subscriber account for Flickr.com "Pro" service in June of 2007. In a dispute with another flickr subscriber who was harassing me, i entered into a dispute with flickr staff ("Michelle"). My attempts at reasoning with flickr staff were
ignored. They simply chose to "define" my actions as "violations" of flickr's "Terms Of Use" "agreement." They eventually deleted my account, which i have paid for in full, expiring in June of 2008. No refund has been offered, full or in part. No communication has been responded to. i have contacted their support about a dozen times with only automated responses. i have contacted Yahoo PR and one of the co-founders of Flickr, without response. i created a second "free" account on flickr to locate the members of the community i was previously "connected to" via my prior
account. i posted some of my photos that i had previously posted in the prior account as well as a few complaints in the forums. Tonight, i received notice that they deleted my account, again citing invalid reasoning (claiming my images violated the terms, yet these same images were in my previous account, which was REVIEWED by staff and
designated as SAFE).
|
| Category: |
Service Issues |
| Case opened date: |
11/05/2007 |
| Case closed date: |
|
| Desired Resolution: |
Customer's Desired Settlement - Posted: 10/03/2007
1. Reinstate my ORIGINAL "dysamoria" account at flickr.com, AS IT WAS PRIOR TO STAFF INVOLVEMENT.
Or:
2. Reinstate my ORIGINAL "dysamoria" account at flickr.com, AS IT WAS, but with the material they are
"disputing" blocked from the PUBLIC until an agreement can be reached with flickr staff on how to handle the
material in a way that does not violate this so-called agreement.
Or: 3. Provide me with a complete and full refund for
service fees paid (for time period June 2007 to June 2008).
|
| *** We are waiting for the business to respond. They have until December 11, 2007 to respond to this complaint.*** |
Truemors
Most RecentMost Recommended Comments (8)
at 00:54 on December 6th, 2007
the formatting problems with NowPublic's story entry fields are egregious and intolerable. i inserted valid HTML from Dreamweaver and not even the lines survived without breakage after submission. When will this be fixed??
at 05:18 on December 6th, 2007
Did you go into the straight html or just click in the box and paste? If it was the latter, our system will automatically try to 'fix' what it deems to be wrong. If it was in the html/source area, I don't know what to tell you...
at 13:13 on December 27th, 2007
straight HTML.
at 06:18 on July 12th, 2008
What ever happened? I filed a complaint the other day with Google for booting me form their adsense service because i was 'a threat to the service'. They haven't responded either. I wish you the best of luck!
at 16:47 on September 23rd, 2008
i got the same 'customer care' as well... along with 4 other members whose accounts were deleted because one member of Flickr staff http://www.flickr.com/photos/99871248@N00/
took umbrage at criticism of his work 'ethics'
at 07:08 on September 24th, 2008
Terrence P...
Just like what the rest of us are seeing... flickr is run by arrogant people who have a pathological need to execute power over others, but who are unwilling to be an actual participating member of the community... ETHICALLY.
at 12:38 on January 16th, 2009
before i have flickr account after i am delete yahoo id and now i am cant log in my flickr account. i try new account yahoo id same before cant determinate.
now i want log in back my flickr account..
my yahoo id before supriyanto_55@yahoo.com and flickr account name supriyanto
at 18:51 on February 11th, 2009
Yahoo bought flickr. You can't have a flickr account without a Yahoo account. Deleting your Yahoo ID disconnected your ID from your flickr account. You should take this up with the Yahoo or flickr people. Most likely they will ignore you or tell you that they can't do anything for you because [insert lie here].