Otis recognized as a top service provider in China

"We take pride in delivering the fastest industry response times," said Otis President Ari Bousbib. "With our ongoing maintenance programs, highly trained service professionals and 24/7 behind-the-scenes monitoring, we strive to not only meet but also exceed our customers' expectations."

On average, OTISLINE representatives in Beijing answer customers' calls 60 percent faster than the China's Ministry of Information Industry standard. In China, OTISLINE receives more than 1,200 calls per day. Customers often cite the OTISLINE call center's professionalism and efficiency as key differentiators from competitors. Otis is the first elevator company to receive this award from the Chinese government. Other companies receiving the award this year included China Construction Bank, China Mobile and CITIC Bank.