JetBlue Apologizes for Stranding Passengers (Again)
JetBlue COO: 'Sorry for Stranding You on the Tarmac for 8 Hours'
For the JetBlue passengers who were stranded on the tarmac at Hartford Airport for eight hours during the weekend's snowstorm, a YouTube apology may seem like short shrift.
JetBlue COO Rob Maruster apologized in a video posted to JetBlue's corporate communications channel in what he probably thinks is a heartfelt gesture.
Remember the Passenger Bill of Rights? Neither does JetBlue.
However, JetBlue has a bit of a history of leaving its passengers trapped on planes on the tarmac. Each time, an investigation is promised, and this is no exception.
However, each time, JetBlue fails to solve the problem. One must ask why JetBlue's planes serve as passenger-coops more often than those of other US carriers.
Six JetBlue flights were diverted from Newark to Hartford due to weather conditions, and there the ordeal began. The planes were stuck on the tarmac, with the last plane unloaded eight hours after it landed. During that time, the toilet facilities weren't working, and there was no food or water.
Even the pilot of one of the stranded planes blames JetBlue for the problems, and not the weather or Hartford Airport:
"Listen, I just want to put in my two cents worth in for whatever it worth. Thank you very much," he said. "It's Capt. Thompson over here on (Flight) 504 ... I think we've got more help from you guys than our own people."
While it's very kind of Rob Maruster to "share some thoughts" in the video below, it's worth exploring whether Steven Slater understands what's supposed to happen once a plane lands better than the current COO.