Software Industrial God Complex

Dear 800-pound-software-gorillas:The more engineering time you waste binding your products together into confusing suites/packages (adding questionable "value-added" features) & then "protecting" them with...

Five consumer laws you really ought to know

These are, of course, UK consumer laws - but read through them anyway. To mark National Consumer Week, here are five laws the canny shopper should be using in their battle to get stuff that actually works. " SALE OF GOODS ACT The Headline: You might not need that five-year...

National Donut Day June 5 2009: get a free Dunkin Donut

There is no greater holiday than National Donut Day this Friday June 5, and both Dunkin Donuts and Krispy Kreme are taking part in the day by giving away a free donut to customers. "In honor of National Doughnut Day...

Animoto: Customer Service 2.0 ... The Way it Oughta Be

Animoto: Customer Service 2.0 ... The Way it Oughta BeThe perfect customer experience is said to be … “one which results in customers becoming advocates for the company, creating referral, retention and profitable growth.” - The Perfect Customer Experience Blog When...

'INNOCENCE LOST' STING II Another 47 Kids Rescued

"  In a Virginia hotel that ordinarily caters to business travelers and vacationers, FBI agents and local police officers were encountering a different kind of clientele. Throughout Friday evening, a...

Maserati Web site hacked during 'Omaha Steak' promotion

A 60-year old hacker obtained a customer database used for Maserati's Free Omaha Steak promotion and tried to blackmail the automaker into sending him money in exchange for the information. Check out the...

The Best Way to Build your Business

"It’s interesting to see how many small businesses try as soon as possible to follow the example of some large corporations to build an impersonal “corporate image.” People actually prefer to do business with people, not institutions. The last time you called an...

Man tries to cut off his arm at busy Denny's restaurant

no longer armed and dangerous ?I realize the food isn't for everyone, and the service can sometimes be frustrating... but you would think the guy could have waited for an appetizer !"A 33-year-old man who tried...

Cook to serve 6 Months For Placing Hair In Steak Of Dissatisfied Customer

This is a disgusting story, but I am sure this happens all the time. I wonder if there is such a stat or poll which shows how often your food gets tampered with. I personally think it happens quite frequently and...

Honda Delivers FCX Clarity to Jamie Lee Curtis

It is great to see those in a position of celebrity showing off new green products.  Though, this is clearly publicity for Honda, it is spreading the word on future technologies that will replace gasoline...

Starbucks' afternoon drink deal goes nationwide

"NEW YORK (AP) -- Looking to bring more value-seeking consumers through its doors for a late afternoon caffeine fix, Starbucks Corp. said it will now offer its morning customers any iced grande beverage for $2...

Being black can mean being a suspect

Do black people have to look in the past?! This surely left a deep trauma for black people. Let gone be by gone!! Let the true color live in harmony." The 39-year-old former Marine said he's never had any trouble...

Rogers Customers Get Ad-Laden 404 Sites

If you're a rogers customer and you misspell the website you're looking for, you'll be sent to a page with advertisements instead of the normal '404 Not found' error. This has got plenty of customers upset, as...

The Developing Trend Of Selling naming Rights To Commercial Interests.

The specific locations may be in Ireland but I am sure that this problem, one of my "pet hates", is not confined to this country alone. In this instance my pet hate is the developing trend of selling naming...

Opinion: Ever feel like cell carriers and ISPs don't like you?

Ever get the feeling that your cellphone and internet service companies don't really care about you, or any other customer? You're not alone."In almost every industry, companies find reason to dislike their customer base.  And although it's no different in the technology...

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