Last Updated Stories in CUSTOMER

flickr war: the real enemies [Updated]

UPDATE 10-13-2009: i hold no grudge against Mr. Dave Sewel. We made friends in the end and that's most important. As humans, we conflict. i forgive that conflict. i do NOT forgive flickr.This is partially a...

Software Industrial God Complex

Dear 800-pound-software-gorillas:The more engineering time you waste binding your products together into confusing suites/packages (adding questionable "value-added" features) & then "protecting" them with...

Five consumer laws you really ought to know

These are, of course, UK consumer laws - but read through them anyway. To mark National Consumer Week, here are five laws the canny shopper should be using in their battle to get stuff that actually works. " SALE OF GOODS ACT The Headline: You might not need that five-year...

National Donut Day June 5 2009: get a free Dunkin Donut

There is no greater holiday than National Donut Day this Friday June 5, and both Dunkin Donuts and Krispy Kreme are taking part in the day by giving away a free donut to customers. "In honor of National Doughnut Day...

Warning over internet painkillers

"UK experts have warned of the dangers of purchasing drugs online after a study showed wide availability of strong painkillers over the internet. A team at Edinburgh University found 35 websites selling...

Animoto: Customer Service 2.0 ... The Way it Oughta Be

Animoto: Customer Service 2.0 ... The Way it Oughta BeThe perfect customer experience is said to be … “one which results in customers becoming advocates for the company, creating referral, retention and profitable growth.” - The Perfect Customer Experience Blog When...

'INNOCENCE LOST' STING II Another 47 Kids Rescued

"  In a Virginia hotel that ordinarily caters to business travelers and vacationers, FBI agents and local police officers were encountering a different kind of clientele. Throughout Friday evening, a...

Maserati Web site hacked during 'Omaha Steak' promotion

A 60-year old hacker obtained a customer database used for Maserati's Free Omaha Steak promotion and tried to blackmail the automaker into sending him money in exchange for the information. Check out the...

The Idol of Customer Service

"many business owners see that if they did the above steps and earned money, that means they succeeded…oh no…it is not the truth. There is one missing step."

Man tries to cut off his arm at busy Denny's restaurant

no longer armed and dangerous ?I realize the food isn't for everyone, and the service can sometimes be frustrating... but you would think the guy could have waited for an appetizer !"A 33-year-old man who tried...

The Best Way to Build your Business

"It’s interesting to see how many small businesses try as soon as possible to follow the example of some large corporations to build an impersonal “corporate image.” People actually prefer to do business with people, not institutions. The last time you called an...

Eco-friendly Call Center

"Convergys posted $716.4 million in first quarter revenues. Customer management is the biggest revenue driver accounting for $476 million. Worldwide, Convergys operates more than 75,000 workers in 85 contact...

Cook to serve 6 Months For Placing Hair In Steak Of Dissatisfied Customer

This is a disgusting story, but I am sure this happens all the time. I wonder if there is such a stat or poll which shows how often your food gets tampered with. I personally think it happens quite frequently and...

Honda Delivers FCX Clarity to Jamie Lee Curtis

It is great to see those in a position of celebrity showing off new green products.  Though, this is clearly publicity for Honda, it is spreading the word on future technologies that will replace gasoline...

Starbucks' afternoon drink deal goes nationwide

"NEW YORK (AP) -- Looking to bring more value-seeking consumers through its doors for a late afternoon caffeine fix, Starbucks Corp. said it will now offer its morning customers any iced grande beverage for $2...

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