How to Retain and Grow Customers in Hard Economic Times

Transforming marketing, selling and service strategies to over-deliver results and guidance to customers in difficult times is a matter of the company doing the serving surviving. Read complete story from  Louis Columbus at Expert Acecss.

Apple Rates Higher Than PC in Customer Service

What type of computer do you have: A PC or an Apple Macintosh? These are the types of computers that are commonly used. Plus, Apple rivals the various PC manufacturers such as: Dell, Gateway, Toshiba, HP, Fujitsu, Acer, NEC, Samsung, etc. Both Apples and PCs are great...

At Comcast, the Left Hand does not always Speak to the Right Hand

As you might have read, I had some connection issues in the past 2 weeks with my internet service.It took 2 visits by Comcast technicians to fix the problem.The second one was a bit more thorough.The point I want to raise today is what seems like a lack of method in keeping...

customer retention programs|Business|customer retention|books

 customer retention programs|Business|To increase your business profits read secrets of customer retention books as to get your existing customers to return to your business again and again!These are marketing tips and customer retention programs.

Dear ATT Wireless, Stop the E-Mail Spam!

OK, now the new cell phones have been delivered and work, so after problems have been solved why does ATT Wireless decides to annoy me by day after day sending the same e-mail advising that I can view my bill online.I deal with a number of companies such as 37 Signals who...

A Great Customer Experience: J and R in New York Delivers

I mentioned in previous posts that as I was about to move, my desktop computer refused to come back to life and I had to go shopping for a new one.Since my wife had set up an appointment with Comcast for our internet service, I had to act quick.I went browsing and noticed...

Their crews might not be tidy but Comcast headquarters listen to the conversa...

To give credit where it is due, if their installation crews are not that tidy, the staff at Comcast headquarters listens to the conversation.They even took the time to pick up the phone within hours of my Thursday piece on Adventures in Comcast land not once but twice to let...

Adventures in 'Comcast' Land...Getting Connected and Customer Service

To save time and a trip to their satellite office, my wife set up the installation of Internet Service with Comcast online for our new digs.Things obviously work since I am writing this piece from my home office.Let me mention 4 things they could improve on.First: If you...

ATT Wireless must change Customer Service Etiquette

Wireless service issues rank up there with a visit to the dentist on the list of things we hate.Not just on mine as I have seen from the reaction to my wireless adventures on 'Serge the Concierge' as well as on Reuters.So let me offer ATT Wireless a couple of suggestions that...

Can't Get No Satisfaction? Try Consumer Justice Online!

In the new issue of Good Magazine, 'Don't be scared of China', (not yet available online, I just got mycopy) Chris Ladd gives us his take on Consumer Justice Online (in Stimuli, page 108)... He reports on how consumers faced with horrendous bills and/or bad products plus...

Phones are on the way: ATT Wireless Online Upgrade: A 12 Steps Program

What should have been a fairly simple thing turned into a 12 Step Program?I am talking about Upgrading Cell Phones with my long time carrier ATT Wireless.After being on the receiving end of their online ordering bugs, I finally completed my order today.It took me numerous...

Part 2, Should I Dump ATT Wireless? Bugs and All!

On Sunday I asked the question Should I Dump ATT Wireless? as I was unable to upgrade/replace one of my phones and their process online is/was anything but seamless.On Monday, I called customer service and was told it would be all fixed if I updated my very old plan.Well, it...

Should I dump ATT Wireless? They do not know how to make phone upgrade online...

When your cell phone stops working and you are an ATT Wireless customer trying to upgrade to a new phone, it seems you are out of luck.I have tried to do so yesterday and today and all I get is a 'bolean' message.Wondering if I was missing a step out of shear stupidity, I...