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Part 2, Should I Dump ATT Wireless? Bugs and All!
On Sunday I asked the question Should I Dump ATT Wireless? as I was unable to upgrade/replace one of my phones and their process online is/was anything but seamless.On Monday, I called customer service and was told it would be all fixed if I updated my very old plan.Well, it...Should I dump ATT Wireless? They do not know how to make phone upgrade online...
When your cell phone stops working and you are an ATT Wireless customer trying to upgrade to a new phone, it seems you are out of luck.I have tried to do so yesterday and today and all I get is a 'bolean' message.Wondering if I was missing a step out of shear stupidity, I...'Put Buyers First? What A Concept': Customer Service is the (not so) New New ...
Relating his amazing customer experience with Amazon.com before Christmas in Put Buyers First? What a Concept, Joseph Nocera (NY Times), relates how a 'lost' Playstation 3 was replaced by Amazon and delivered on time for the holiday.Is Web keeping Banks and others honest? Guardian calls 2007 'Year of Consumer...
Rebecca Smithers, consumer affairs correspondent of The Guardian calls 2007 The year of consumer power and tells us how in the UK and elsewhere new technology enabled media-savvy consumers to change corporate behaviour. Over the past year, I shared some of my good, bad...
At ATT Wireless...Customer Service does not do E-Mail? What about follow up?
A week after my most recent phone call to customer service at ATT Wireless, I still have not heard back from them. Should we really call this 'customer service' considering the fact that it was my 3rd or 4th call to them regarding billing issues and that my... Should Business Process trample Customer Service?
Are there moments when business processes trample good customer service? Are processes in that case a way to rationalize shortcomings in the way a business is run? If it takes 15 steps to solve a minor issue, isn't it time to rethink the way you operate.Giving Customers the Runaround, Is it your company practice? Monday Work Ethi...
Are you been given the runaround over billing issues or is your company asking you to do it? Have you ever become so frustrated with Customer Service issues in your dealings with a company that you started seriously contemplating charging them for the lost time these... Mrs. Fields Scrambles to Add Christmas to Online Site « This Week's Top Scrooge
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Type in “Christmas” into the Mrs. Fields website search box and you get a page that states: “Sorry, no records were found with the search parameters you provided. Please try a new search now.”
This...
created by TheBigRuski | 5 years ago | updated 5 years ago
1300 views | 12 recommendations | 3 comments
1300 views | 12 recommendations | 3 comments
Right There on the Tarmac, the Passengers Revolt
"Bad weather caused [a] plane to be diverted to Baltimore. It sat there for about five hours with passengers on board as food and water ran low and toilets became filthy.Since Dec. 29, there have been hundreds of... Dell Slips in Customer Approval; Yahoo Tops Google
"Dell Inc.'s consumer satisfaction dropped in the past year, signaling that a $150 million effort to improve customer service and product quality may have fallen short, a report found. Dell's score dropped 5 percent to 74 out of 100, putting it near the bottom of the...ESP: Your Cyborg Will Seat You Now
I read a piece in CNNMoney about a customer-service framework called ESP, in which restaurant tables are fitted with touch screens connected to a wrist-piece worn by each table's waitstaff, connected by a private...
created by Jordan Yerman | 5 years ago | updated 5 years ago
564 views | 0 recommendations | 0 comments
564 views | 0 recommendations | 0 comments
Basic principles for building America's Internet future
"Sen. Dick Durbin has begun a several-night series of conversations with the blogosphere on how to build a set of principles for improving American broadband and Internet development. This is a watershed moment and a fantastic chance to make the people's voices heard on... Sprint Dumps Customers:"It's Not You, It's Us" (AP)
Sprint Nextel, one of the USA's largest mobile phone service providers, has unilaterally terminated the contracts of roughly 1000 subscribers who had logged frequent calls to the customer service hotline. As...
created by Jordan Yerman | 5 years ago | updated 5 years ago
756 views | 5 recommendations | 4 comments
756 views | 5 recommendations | 4 comments
Benihana: A Restaurant Reviewed Without Eating Any Food
This may be one of the shortest restaurant reviews on record. Brief, because it's difficult to write a comprehensive review when you don't even get a chance to sit down for dinner. But how a restaurant treats...
created by Bill Adler | 6 years ago | updated 5 years ago
8784 views | 4 recommendations | 6 comments
8784 views | 4 recommendations | 6 comments
Time is a precious commodity...PSEG seems to have forgotten that
Hold on please...your call is very important to us...This must be the most irritating, fake line as usually it means you are in for a long wait. Will a human pick up the phone any time soon?Life's little annoyances!Top Members Today
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