On Procrastination, Just Do It or Don't Complain

We all postpone decisions, work, to dos and adjustments we need to make as my friend Kerul Kassel of New Leaf Systems reminded me with her latest 'procrastivity' nugget of wisdom...If we fail to act, she suggests that we should give up the right to complain on the results of...

Should Business Process trample Customer Service?

Are there moments when business processes trample good customer service?  Are processes in that case a way to rationalize shortcomings in the way a business is run?  If it takes 15 steps to solve a minor issue, isn't it time to rethink the way you operate.

UK watchdog faces flak over Northern Rock

"The City regulator was on Thursday facing criticism from MPs and investors that it failed in its job by not tackling Northern Rock’s aggressive financial practices before the bank ran into trouble. Questions over the competence of the Financial Services Authority moved to...

Pelosi taps Reyes to head intelligence committee

• Rep. Silvestre Reyes will head the House intelligence committee, aides say • The Texas congressman is a former border patrol agent and helicopter gunner • Democratic leaders are informing political and government leaders of the pick • Reyes has said the GOP rubber...