Get SmarterChild in Gmail

"Aim Get SmarterChild in Gmail smarterchild.png Now that Gmail's got AIM support baked into the web interface, Gmailer Steve Rubel commented how nice it will be to have SmarterChild along with your email. Nearly three years ago we first posted about SmarterChild, an AIM bot...

Should Business Process trample Customer Service?

Are there moments when business processes trample good customer service?  Are processes in that case a way to rationalize shortcomings in the way a business is run?  If it takes 15 steps to solve a minor issue, isn't it time to rethink the way you operate.

IBM and Yahoo! Gives Enterprise Search Software for Free

"IBM and Yahoo! today introduced free search software with Web search services that enables businesses to easily find and access information stored within organizations and across the Web. IBM OmniFind Yahoo! Edition offers support for up to 500,000 documents per server, more...

My Favourite 10 Cheat Sheets

"For those of you who may not know, a cheat sheet is a page containing the most useful info about something (usually, cheat sheets are put together for most common software). Cheat sheets can save you a lot of time, so I decided to list here the ones that I’m using most...

Browsers shortcuts common to IE and Firefox

Hard to believe, but IE and Firefox have quite a lot of things in common.

4 'Digital Life' services worth trying

Nothing glamorous here, just a few services that might make your digital life (real) simple!