Tech & Biz

911 2.0: NYC's Multimedia Emergency Line

by Jordan Yerman | September 10, 2008 at 09:35 am

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So maybe New York City's subway stations flood during a spring rain, and the streets smell like a wastebin, but the Big Apple's emergency hotline is next-level, becoming the first system to be able to process photo and video imagery from mobiel phone cameras.

Tipsters in New York City can now send photos and video from computers and Web-enabled cell phones and PDAs to the city's 911 and non-emergency hot lines to report crimes and quality-of-life issues such as potholes, officials announced Tuesday.

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In preparation for the upgrade, more than 12,000 new computers were reportedly installed in precincts around the city and police operators received special training on how to handle emergency calls that contained images or video.

The capability is actuated on the NYPD's end, once the caller alerts the operator that he or she has footage to send through. The caller is then called back, and the footage requested. This is to prevent rickrolling, ostensibly.

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