Air Canada Holiday Travel Complaints Top 200

Obvious typo in the third paragraph - "Conusmer's"

This is normal during the winter.

The weather is out of the control of Air Canada. What is within the company's control is its policies, its practices and the way it treats its customers and front line workers. I've flown Air Canada off and on for three decades and have found the customer service constantly deteriorating. First and foremost, there are not enough employees at any given time anywhere. Secondly, the employees who do directly serve customers have no ability to make a decision that would actually help a customer or make up for errors the airline has made. And rarely is there a manager on hand who has the authority to offer any form of remedy to a customer. Finally, Air Canada has made so many cutbacks over the years that it is merely a shadow of its former self. Too bad.

I booked my flight (a one way ticket at a very high price) on December 23rd to fly out on December 24th so I could be with my family in BC for Christmas.  I arrived at Calgary airport 3 hours before my flight was to leave and there was no one behind the check in counter.  I was given a small piece of paper with a number to call to rebook my flight by another upset and confused passenger who saw I was in a state of despair.  After trying to call this toll free number for over 2 hours I decided to make my way home again and try another day....I rebooked for the next earliest flight which was December 26th.  I was not offered any rebates or discounts for missing Christmas.  The flight could not bring me all the way to my destination as the flight from Vancouver to Nanaimo was cancelled and once again I was not called or informed... my did not come off the carousel and there was no one behind the lost baggage counter to assist people like me.  On top of the fact that I was tripping over luggage left behind in heaps around the floor beside the carousel that were dated from December 25th.  I had to figure out now how to get to Vancouver Island with no help or direction from Air Canada whose representatives were nowhere to be found.  I paid over $600.00 for this flight that did not get me or my luggage there without a lot of phone calls and work on my behalf.  Absolutely pathetic!

Agreed, Air Canada is pathetic.  Just came home to Japan after a harrowing three days dealing with their ineptitude.  Diverted to the wrong city, no hotel vouchers or even an explanation, and they lost all 4 of our bags (still waiting).  Nobody responds from their customer 'service' centre and they require FOUR WEEKS to respond to any complaints involving baggage.  Left us in an unfamiliar city at 11pm with our 6 month old baby with nothing...no clothes, no cell phone, no diapers/baby food, no hotels, no explanation, nothing.  Even their own employees hate Air Canada!  Lost thousands of dollars in items (we had four 50 pound bags with everything we own in them) and they will do nothing for us.  Should be illegal.