Another Six Sigma Experience at the Apple Store

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I had a 7 pm appointment and it's now 7:39 pm.  People say I will be here for another hour.  Oh well.

That is what I wrote about 3 hours ago, while waiting for by MacBook Air to be checked out.  I showed Ishmael Morrison how to become a member of NowPublic.  Ishmael was waiting too.  At 8:00 pm, I was called and my "Genius" at the Genius Bar was a guy named True.  Everything he told me was true.  I'm glad I didn't meet his twin False.  Bad joke - True was a fantastic guy, intelligent and very helpful.

I came in with my computer with poor resolution...without my input, the resolution went out...icons were large, tool bar large...it reminded me when my old PC got a virus.

True set my resolution to normal, then said...since you took so long and waited so long to be here, how about I do a diagnostic on your machine to make sure all is OK.  I said good.  In 5 minutes, I was shaking his hand, said goodbye to Ishamael, and headed home.

I love my Mac.  Two times now; something went wrong, got it fixed same day.  First a hardware problem, this time software.  Customer support is great.  Wonderful customers.  Should I say dandee, for dandelion?