Truemors
My advice for anyone travelling out of Heathrow's new Terminal 5: make alternate arrangements. massive delays, cancellations and baggage losses plague the multi-billion-pound terminal; even the elevators are malfunctioning.
The business daily said the national flag carrier had planned to trumpet the speed with which passengers could move through Terminal 5 in a television, newspaper and Internet publicity blitz next week.
But BA decided to delay the campaign, produced by advertising firm Bartle Bogle Hegarty, after the supposedly state-of-the-art baggage handling system broke down because of computer glitches.
Hundreds of flights have been cancelled since the 8.7-billion-dollar (5.6-billion-euro) terminal opened on Thursday, delaying passengers and leaving many others without their luggage.
At least 15,000 bags are stranded at Heathrow airport after a third day of cancellations at the new Terminal 5.
The news came after one-fifth of British Airways flights from the troubled terminal were scrapped on Saturday - 67 out of the 330 scheduled.
Many passengers said they departed on flights after being told their luggage would not be travelling. A further 37 flights have been cancelled for Sunday.
Comments (0)