This is an eyewitness report from the NowPublic member Art_By_Alida who was on the scene.
NP Rank:
On December 23, 2008 I arrived in the airport in Charlotte, North Carolina on my way to visit family in Florida for the Christmas holidays.
As I entered the US Airways departure gate area, a young woman at a table came up to me and asked me if I was a US Airways frequent flier member.
I told her that I had previously tried to join on the Delta Airlines website, but that their website was not compatible with Apple computers and therefore I had not joined. I also told her that I only flew a couple of times a year on the average.
She told me, “Well, if you join today, the miles you have flown today will be included and you will get 5000 miles free.”
I said, “Okay. I'll join the US Airways frequent flier plan.”
She then led me to the table in a US Airways departure gate area and asked me for my driver's license. I gave it to her and she scanned it into a laptop computer and asked me for my social security number, which I gave her. After doing so, she handed me a flier and I walked off and didn't look at the flier till I sat down at my gate.
Much to my surprise, when I looked at the flier, it was an application for a credit card for Barclays Bank Mastercard and not an application for a frequent flier membership.
I didn't WANT to apply for a credit card and NEVER would have given her my personal information if I had known what she was doing. My flight was leaving soon and I looked around to try to find someone to report what happened to me. I went back to the woman and told her I had not known I was applying for a credit card and I was reporting her actions to the Better Business Bureau and every level of management at US Airways. And then I saw a US Airways employee leaving one area and told him that Barclays Bank and US Airways were committing fraud and misrepresentation. He told me US Airways had nothing to do with it and that my complaint should be with Barclays Bank. I responded by telling him that I was sure US Airways didn't allow just any vendor to set up in their space and the people working there were, in actuality, representing US Airways since they specifically told me I was signing up for the US Airways frequent flier program.
Proceeding on to my destination, I figured I would wait till I got home to see what was in the mail from US Airways and Barclays Bank.
A week later, I went through the same US Airways gate into Charlotte, North Carolina. The same table was sitting in the terminal only this time a huge sign was next to the table, telling people if they signed up for a Barclays Mastercard, and used it for a purchase, they would get a free round trip plane ticket on US Airways. I hadn't been offered a free round trip flight. The sign and free ticket had been added to the Barclays Bank Mastercard marketing ploy.
I was livid. That sign was not up when I was misrepresented by US Airways and Barclays Bank when I gave them my personal information thinking I was signing up for ONLY a frequent flier membership for US Airways on December 23.
When I got home, there was a letter from Barclays Bank in my mailbox.
The correspondence had no mention of US Airways or the frequent flier program.
I had been turned down for a credit card.
Each December, my credit cards are maxed out. I pay them all off in January when I receive an annuity from a retirement account. I knew if I had applied for a credit card at that time, I would be turned down and it would adversely affect my credit rating. Therefore, I would never have applied for a credit card had I known that is what the young woman at the US Airways terminal was doing to me.
This was fraud by both US Airways and Barclays Bank. It was illegal and a misleading marketing tactic, which was corrected with a HUGE sign AFTER I complained to the US Airways employee and to the young woman who processed what I believed to be a membership for a US Airways frequent flier program.
However, they only corrected their fraud AFTER I complained.
In the meantime, I now have a bad mark on my credit rating because I was turned down for a credit card by Barclays Bank and reported to the TransUnion credit reporting agency.
This is just an example of how the whole credit reporting system in this country is not fair.
That mark against my credit may now mean I am charged higher interest rates on any credit I may try to get, higher rates on car insurance and any future loans I may apply for.
Any attorneys out there interested in taking on US Airways and Barclays Bank for a horribly fraudulent misrepresentation which resulted in harm to me?
UPDATE: JANUARY 14, 2008
You can find other complaints against Juniper Bank, which was bought by Barclays of Delaware at "The Rip Off Report" here:
Art_By_Alida
Ohio River Valley, Indiana, United States
René
New Orleans, Louisiana, United States
Sputnic
London, United Kingdom
Paschen
Narita, Chiba, Japan
mudricky
Glasgow, Scotland, United Kingdom
caj1
Philadelphia, Pennsylvania, United States
Geneva B
Vancouver, Canada
Heritage
Taipei, Taiwan
Barbara McPherson
Nanaimo, Canada
Pythiian1
New York, New York, United States
Most RecentMost Recommended Comments (30)
at 09:48 on January 1st, 2009
This is awful; it's amazing what some businesses will do to try and get people to sign up for things they would never want to otherwise. I mean, who needs another credit card?
at 09:52 on January 1st, 2009
I sure didn't need nor WANT another credit card.
And trying to get that negative mark off my credit will be probably be impossible.
at 09:55 on January 1st, 2009
at 12:06 on January 1st, 2009
The Banks have ALWAYS been the villains lurking behind the recent Credit Fiasco. Yeah...there are Mortgage Brokers and CC Banks that deserved to go away, but the biggest pirates just got bigger, then got money from the government. The Credit Reporting Agencies are in their pocket. But wait, the info you gave them will be creating junk CC offers, Spam, and garbage "Snail-Mail" for years to come, so see if there's an opt out clause in the application and use it.
at 12:16 on January 1st, 2009
OMG. I never thought of that...I AM going to start getting all sorts of marketing mail because they will sell my information....thanks for the idea.
at 12:30 on January 1st, 2009
Very sneaky. Why didn't you ask her to take your name and info off, and remove your so-called application? esp. under the circumstances...
at 12:47 on January 1st, 2009
I had to catch my plane....I didn't have time to say or do anything else.
at 16:28 on January 2nd, 2009
Catch a plane or get your credit rating ruined!? What a choice. I'd sue them.
at 12:50 on January 1st, 2009
I'm sorry for your awful experience, and it's a good story to warn others about the credit card industry's aggressive tactics intended to lure customers.
at 13:17 on January 1st, 2009
They are one of the very reasons behind the whole global economic crisis. The Indian economy is strong...everyone hasn't been given mass amounts of credit cards and it's not in their culture to amass debt.
The citizens of the United States have been victims of marketing schemes and techniques for a long time now.
Let this be a warning to other countries.
Be nice if I could sue the heck out of them.
They need to be stopped.
at 13:45 on January 1st, 2009
Excellent point about selling your info. Thanks for the first hand account of getting scammed. It's a good thing she wasn't trying to steal your identity with all those good numbers you gave her.
at 13:52 on January 1st, 2009
Recently my Barklay's account had been emptied by some swindlers - I had had some fraudulent "bills" for "consultations" - for entire the amount I had in Barklay's.
Well, after coming to Barklay's office I was asked many times who are these people who robbered me and what part of my money stolen I get back from them, when Barklay's provide me with compensation...
Not only I was shocked. Moreover, I was ARRESTED in Barklay's office by police officers, 'cause Barklay's authorities reported me as a member of an international criminal group.
I had to come to UK in October 2004 - just because the alternative was either starving to death (I'm Latvian, unemployeed for 13 month to that time, with no support ever), or to hang up, I apologize for my language. Since coming to UK I worked in the one very place, in the factory for three years and eight months -please, show me the swindler, who's working at factory 12 hour shifts, both days and nights?
I've been released from Police Station with apologies after two hours. Bank had to compensate me stolen money, but my account was terminated and I received a horrible letter from someone of Barklay's authorities, which I'm saving up to now.
Horrible people, indeed, are working in this Barklay's bank. I'm just from Madrid - I was really disappointed when I saw the word BARKLAY'S on the one of nice Madrid's buildings.
at 14:09 on January 1st, 2009
Barclays has told an Islamic group they are not allowed to use their bank any longer.
Perhaps they thought you were a member.
at 17:40 on January 1st, 2009
And, the reply by "FBI" was written by me to show people that misinformation can be spread like wildfire over the net and people like infowars and other conspiracy theory webgods can target specific demographic groups and cause mass hysteria...I am not going to debate conspiracy theories here.
This is what happened to me.
Deal with the illegality of it.
Hey, one of my specialties is contract law. I have a B.S. in management and was a member of the National Association of Realtors for a few years.
I post here to expose marketing and business offenses to society...not for profit...so get off my back anyone who wants to discredit my personal experience.
If you have a problem with my posts, try spending more time reporting about dogs getting abandoned. That's a worthwhile activity.
at 03:40 on January 10th, 2009
Interesting story! Next time try to read what you have been offered before giving them any details!!
!!Sue Them A.S.A.P!!
at 12:21 on January 10th, 2009
They didn't give me anything to read first.
They just took my driver's license and scanned it and told me I was signing up for the sky miles program.
But, you have a good point.
Never just hand over your driver's license to anyone, unless it's a policemen, lol.
at 16:48 on January 13th, 2009
FYI,
Being declined for a CC does not ruin your credit. The only thing that will show on your report is an inquiry from Barclay's. The Credit Agency has no idea whether you were declined or approved. Your rating is impacted much more by your maxed out cards than a single inquiry.
What actually happened is shameful and wrong, but will not ruin your credit as many assume.
at 06:54 on January 14th, 2009
Maxed out cards which are paid do not harm your credit. Ironically, you HAVE to have loans and pay them to be ablot to even have a credit score. My grandmother tried to get a credit card when she was in her 80's and because she never had a loan in her life, she couldn't get one.
Being turned down for a credit card does hurt your credit score.
My credit was not ruined...but it could take five years to get that off my report, which affects my overall score.
I am going to report the incident to the Federal Trade Commission.
Maybe if it happens to other people and the FTC gets complaints, perhaps they will do something.
I am also going to complain to the Better Business Bureau.
These giants control almost every aspect of a person's life nowdays.
at 17:46 on March 17th, 2009
I love reading all of these posts that blame other people for their own personal choices. You democrats are lovely. It must feel great to always be able to cry about how other people have forced you into applying for a credit card or spending more money than you actually have. The morgage companies made you buy the house you could not afford. The credit card companies forced you to swipe the credit card. BooooHooooo. I do not feel bad for you at all. Grow up and get over it. Stop trashing Barclays for carrying out their business model of extending credit. If you had gotten approved you never would have written this filth of an article. Also you could not be more incorrect about the effect of what maxing out your cards does versus being declined for a single credit card. Do your homework before you spout off silly comments...the maxing out of your available credit limits will negatively effect your credit much more than a credit card decline. Think about it BOZO, you got declined becuase you cannot pay the loans that you already have. You should THANK Barclays for not allowing you to put yourself further into debt. They actually did you a favor.
at 06:03 on March 18th, 2009
Fraud is fraud.
Deal with it, "nashkt52"
I thought I was signing up for a rewards programs.
Maybe you should try blaming American white collar criminals instead of their victims.
at 18:53 on April 6th, 2009
What is fraud about a huge sign that has a picture of a MASTERCARD? Are you serious? WOW!
at 19:36 on April 13th, 2009
One of the points is that the sign WAS NOT UP when I was asked if I wanted to sign up for the sky miles program...
However, after I complained and on my return flight, THEN there was a sign...
The credit card companies are raising their rates after they got bailout money...I am paying off my cards and only am going to have a bank debit card from now on.
I read from someone that Credit Unions don't charge high rates.....
I am fed up with the large banks who are ripping people off.
at 14:15 on May 11th, 2009
USAIRWAYS also has cancelled their arrangement with Bank of America Visa in favor of the Master Card from Barclays. My wife and I have used the Visa for a number of years and prefer it because I can pay the balance monthly at a local branch of BOA. There are no Barclays branches available and I'll be darned if I'll trust my monthly payments to the US Postal Service! Our balances have been as high as $29K and I hate to think what overdue fees would be on that amount. We're changing cards, bank, and preferred airline. Sorry USAirways.
at 07:00 on May 19th, 2009
Please tell everyone you can reach by e mail or phone not to have any dealings with cards issued by Barklys Bank Delaware. They are trying to get me to pay fees for a card that I didn' t recieve initally, so I cancelled it. Now they send me a payment request every month, with interest for a cancelled card that I never received. I.
at 07:30 on May 19th, 2009
You may be a victim of identity theft also.
Check your credit report and get ahold of the Federal Trade Commission.
Document everything and keep copies and send them to all the credit reporting companies and also to the Federal Trade Commission.
Here's a link for the Federal Trade Commission:
http://www.ftc.gov/bcp/menus/consumer/credit/rights.shtm
You can also file a complaint with them there. I hope you file a complaint.
Good luck.
at 12:33 on May 29th, 2009
I have been using the Juniper Bank US Airways card for four years without a problem. My one mile for one dollar in purchases, in additional to two miles for each dollar for US Air purchases, IN ADDITION to the miles I fly on US Airways have provided me two round trip tickets to London during the past three years.
I have almost enough miles for a third trip. I plan to go again next year.
I always look for a Barclays Bank ATM when travelling in England.
at 02:59 on May 30th, 2009
The Juniper Bank was recently bought by Barclays. I hope you continue to have good luck with them.
at 11:46 on June 14th, 2009
Art_By_Alida - Rejections do not show up on your credit report and do not factor into your credit score. Inquiries do, which is what this was, and yes it will show up on your report for five-seven years. However, it will only adversely affect your score for a portion of that time. In general, one or two isolated inquiries do not have a significant effect on your credit score. Large numbers of inquiries - especially over a short period of time - can reduce your score (although if they are all related they are treated as a single inquiry: e.g., multiple inquiries by mortgage lenders as you shop around for a home loan). On the other hand, maxed out credit cards do cause your score to go down because it means you have high "credit utilization" - the more credit you use, the lower your scope. Like almost anything else though, you can change the effect of maxed out cards by paying them off. However, there is a one-two month lag in your actual credit activity and what shows up on your credit report. So if you max the cards out monthly, but also pay them off every month, you're probably not going to see much activity on your credit report...depending on when during your credit cycle your credit card company reports to the credit bureaus. If your card is maxed out when your credit card company reports to the bureau, it's going to show up on the report as maxed out even if you pay it off the next day. But by the time the next month's report rolls around, you'll have paid it off and your next credit report will be show that you've paid.
at 18:26 on June 18th, 2009
Wow! Thanks for publishing these incidents. I also have been duped by Barclay's /US Airways Mastercard. My experience would add credence that these agents that they post in the US Airways terminals are indeed playing it fast and loose. In other words, they are willing to say or do anything to get a credit card application from you. My experience was at the Phoenix airport and it was after they were offering the 2 free companion flights. The young man selling me this said that is was easy to get approved, that even students were getting approved. What he failed to mention is that all those lower credit approvals were for another card...the platinum card or even a debit card which do not offer the free tickets and none of the great benefits that he was selling. What is ironic in all of this is that I do have impeccable credit and when I received the card I assumed that it was the card that I applied for, the World Premier MC. I mean the one I received, the Platinum, was identical to the Word Premier. So I called to find out why I did not receive the product that I applied for. They could not tell me and told me that the card I received does not have any of the benefits of the card I applied for. This is a classic Bait and Switch, which I believe is illegal, so I am going to file a complaint with the FTC and the Arizona State Attorney General, and of course sending copies of the complaints to Barclays and Us Airways.
BTW- I used to teach financial responsibility workshops with a bit of emphasis on Fico Scoring. What a couple of posters have asserted is correct, the denial of the application does not in itself hurt your score. Having more than one "hard inquiry" per month will adversely affect your score, starting at 2 points deduction for 2 inquiries and up from there. High credit card balances has the largest impact of those mentioned here, along with with the other major ones not mentioned: Derogatory events such as late payments and missed payments, and Length of credit history. Best of luck and maybe we can unite to defeat these charlatans.
at 15:40 on August 5th, 2009
I FEEL FOR EVERYONE WHO HAS DEALING WITH BARCLAY BANK OR HAS A JUPITER CREDIT CARD. I BEEN FIGHTING WITH THEM OVER THE PHONE FOR TWO MONTHS NOW, THEY GAVE ME A CREDIT CARD WITH A LOW INT RATE ONLY AFTER I USED IT, AND RAN UP A $2000. DOLLAR BILL, IT TOOK THEM TWO MONTHS TO TRIPLE MY INTEREST RATE FOR NO GOOD REASON , CALLING THEM SIX TIMES ALL I GET IS "IT BECAUSE OF THE ECONOMY," BULL CRAP!!!1 THEY ARE THEIVES AND I AM REPORTING THEM TO THE C.O.C. I AM FILING A FORMAL COMPLAINT I THINK EVERYONE SHOULD DO THE SAME