Bell FibeTV internet Bandwidth issues, affects us all.

by dandmb50 | March 8, 2011 at 07:08 am

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FibeTV internet Bandwidth issues, “Why am I being charged so much bandwidth on my internet?”

UPDATE - March 24/2011 - TORONTO - Really getting frustrated but I'm holding in there and yet, it worked better for a few days but back to the same problems you will read below. Indeed the pixillating and sound-outs have reduced, I am still having problems with the FibeTV signal on many channels. I still have my fingers crossed and now I'm starting to pray, after four months of terrible service.

"What makes Bell Fibe TV the best TV experience?" I'm still trying to figure that out?

March 6/2011 – TORONTO – Called Bell FibeTV today to compliment them that the TV side is working much better but the final determination will be made when it is trouble free.

Today I want to bring up a revelation about the bandwidth issues we are all encountering across Canada with Bell and other large internet providers. Tech Savvy and other smaller operations have been giving unlimited bandwidth for years and the big guys don’t like it. As I said, I called Bell FibeTV today to compliment the techie for the work he did yesterday for my FibeTV signal and he asked me “is there anything else I can help you with?” and the floodgates opened. I started to ask him why I was charged just under 22GB for three separate days in February 2011. My total usage for the month according to Bell’s own Bandwidth Usage Monitor was about 50GB which fell under my bandwidth limit for the month, but I wanted to try and understand why I was accounted for using such a large amount of bandwidth over three days, when my regular usage is well less than 1GB per day. This question was actually a side issue and I never really gave it much thought, since I was not being charged for any overages.

IMPORTANT READ THIS – I asked the Customer Service Rep (CSR) how I would question these charges which I know are not legitimate and he said, “We have no ability to start an investigation” and therefore what they are saying is that the extra bandwidth charges cannot be contested? Let’s say I normally use 1GB a day and then a month in the future I am billed extra bandwidth charges for 500GB for the month. Bell Canada has no way to prove that those extra charges have been documented, nor are they willing to start an investigation.

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Let’s use an analogy of a Bell telephone, I charged up $1000 worth of phone calls and contested those charges. They would send me a list of the calls made from my home phone with times and numbers called. I would have no option but to pay it, since the calls were made from my home phone. But in the case of the Bandwidth issues, they say I used 500GB and I say “prove it” with documentation (sites I visited, things I downloaded or streaming videos I watched) and they say, “we can’t provide that” well how did they get away with this for so long? Their attitude, or that of the CSR is, “that’s the way our computer system works, and we don’t have to prove anything, if you don’t like it take a hike.” that’s the impression I got. Continue reading at NowPublic.com: Bell FibeTV internet Bandwidth issues, affects us all.

Daniel

I’m not concerned so much for me, about this since I did get the extra bandwidth insurance, but what about everyone else out there that is just paying these extra fees without Bell being held accountable (oversight) and PROVE these extra charges? Does the Canadian Radio-television and Telecommunications Commission (CRTC) control such things?

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Daniel … Toronto, CANADA
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