At Comcast, the Left Hand does not always Speak to the Right Hand

As you might have read, I had some connection issues in the past 2 weeks with my internet service.
It took 2 visits by Comcast technicians to fix the problem.
The second one was a bit more thorough.
The point I want to raise today is what seems like a lack of method in keeping track of what a customer problem  is/was and most important what was done about it, by whom and when.

The left hand does not always talk to the right hand (or vice versa).