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Comcast monitoring Twitter, blogs and other social media
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by Amy Judd | April 8, 2008 at 10:04 pm
420 views | 10 Recommendations | 8 comments
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The power of Twitter can reach far and wide it seems!
Have a complaint with cable company Comcast? Don’t bother calling their helpline: Instead write a blog entry or, better still, send a ‘tweet’ or two via Twitter threatening to “expend significant energy over the next three weeks trashing Comcast.” That’s the lesson taught by TechCrunch founder and co-editor Mike Arrington, after his Comcast broadband connection went down for 36 hours.
“Within 20 minutes of my first Twitter message I got a call from a Comcast executive in Philadelphia who wanted to know how he could help”, writes Arrington in a blog post on TechCrunch.
[the Comcast executive] said he monitors Twitter and blogs to get an understanding of what people are saying about Comcast, and so he saw the discussion break out around my messages.
Shortly thereafter, the cable company sent out a team to fix Arrington’s connection and “apologized profusely”, which, as the TechCrunch editor notes, “is great for me but doesn’t help the other customers who don’t think to complain publicly about the company.”
Most RecentMost Recommended Comments (8)
at 01:46 on April 9th, 2008
amyjudd, I like this story. It's good stuff.
at 06:49 on April 9th, 2008
amyjudd, I like this story. It's good stuff. Certainly a way to get someones attention, on perhaps an unrelated note, what really sticks in my butt is calling someone and listening to the cells host of message leaving options available to you. This list goes on and on for what seems to be forever.
All I want to do is leave a short message, but have to wait for what seems an eternity. The once I leave a short message, a voice comes on saying for urgent delivery press 1,. for normal delivery press 2 and so on. Press #, * and Agh, I want to Kill,....................................
On the other end of the spectrum, I get callers regardless when I say on my voice mail, leave your name and number only, of course, I get a life story, lasting 5 minutes, pretty much if the first few words do not begin with the name and number, I press the delete button.
at 09:56 on April 9th, 2008
I know exactly what you mean! One of my friends is the worst for that! She tells me all about her day and then says 'ok, well call me back when you get this' and I think 'why? I just heard your entire days activities already!' But I still do anyway!
at 13:36 on April 9th, 2008
I agree Amy, some just live for their phone, as for me I abhor it, when my two girls were living at home, the phone rang constantly, they would race for the phone over who would answer it. What was worse were the invention of cordless phones, my girls would hide it from each other so they would have sole control. The only peace and quiet I ever got in my household was when they were yakking on it, at least it would provide respite from the constant ringing, as they would spent countless hours on the phone, I would ask them what in the world do you have to say for three hours straight? That is when they look at me like daughters do, that look of "Don't you know?" Silly me, for even asking.
Now my teenage son has young ladies calling at all hours of the day, he basically just listens and nods silently, as I know these young ladies, much like my two daughters yakking constantly for hours, my son most likely never gets a word in edgewise.
My Mom and my three sisters on the other hand, were born with the phone stuck to their heads. Hard to believe a Man invented the phone, for sure if he hadn't, a woman would have.
If there were no females on earth, Bell and most Telecom companies would go bankrupt.
Sorry to all you ladies out there, but a fact is a fact.
Of course men have their TV remotes surgically implanted to their hands, so I guess it's a fair trade.
at 14:42 on April 9th, 2008
Ha, my dad used to say the same thing to me about talking on the phone for hours at a time, even after I'd just come home from school and spent all day talking to the same people!
at 18:41 on April 9th, 2008
Amy, you like most teens lived for the phone. My kids begged for cell phones, I had two, one for emergencies and one for on call, one evening when I go home instead of the cells in the chargers my daughters were both talking on the cell phones, not to friends but to each other, and they were in the same room. How typically nuts is that? Anyway instead of cell phones I gave them their own phone line.
As for internet and msn chat rooms, don't even ask.
at 10:17 on April 9th, 2008
Is it like in The Bourne Ultimatum, with telecoms scouring the web and airwaves for the mere mention of their names?
at 18:42 on April 9th, 2008
Well Jordan, though I am not all techy with computers and phones, you are not too far off in your assessment.