Ed Slinin and the Role of the Car Service Driver
Experienced and professional limousine drivers are in demand because limousine services have become so popular in recent years due to the amount of business that is available. In the last two or three decades, chauffeured car services have dramatically changed to include providing service to the average person. Limousines aren’t just limousines; fleets are now comprised of many other types of vehicles that aren’t just for the wealthy and famous anymore.
There are many success stories of entrepreneurs who had their beginnings as drivers, including Ed Slinin, the owner and founder of Corporate Transportation Group., who went on to become a successful leader of multi-million-dollar, giant corporation. In the ground transportation industry, the drivers are the face of the company and the most vital link between the company and the customer.
Without competent, well-trained, professional, and personable drivers, companies such as the one started by Ed Slinin would not survive. Drivers interact with customers, gathering information and feedback from clients, which the company can then utilize for improving services as well as for marketing purposes. A driver who does not look or act in a professional way or who is not well-versed in all aspects of the business can be a detriment to the survival of the company.
Leaders in the industry understand the balance that has to be achieved and take all necessary steps to ensure that drivers have the experience, background, and training to deal with all types of customers. Drivers should also be empowered to make decisions that positively impact clients and make a good impression. Companies that take short cuts in the hiring or training process involved in acquiring good drivers risk the success of their business.
The role a car service chauffeur plays is vitally important due to the driver’s high visibility and responsibility to the customers of the company. Ask Ed Slinin, who started his ground transportation company back in 1982, and has been in the business since before then. Drivers play a key role in keeping customers happy so that they will recommend their friends, as well as continue to give their business to the same company and not one of the many competitors.
Without loyal customers it would be impossible to succeed and survive long-term. Alternatively, without the services of a professional and experienced driver it would be difficult to keep customers coming back.