Five Benefits Of IVR Software In The Office

Genesys, a company providing customer experience solutions, has just received the highest possible rating in Gartner’sMarketScope for IVR Systems and Enterprise Voice Portals for its interactive voice response systems that use speech recognition, touchtone and video capabilities to communicate with clients.

If you’re still looking for reasons to introduce New Voice Media IVR software in the office, here are five benefits these systems bring to business environments.

#1. Answering at the first ring. The possibility to attend the call at the first ring saves considerable time and money as an IVR system is able to do that 24/7. Even if employees manage to pick up calls after only three rings, they waste about 8 seconds every time, which makes 40 minutes in every 300 calls attended during 8 hours of work. If the company is large, it means thousands of pounds a year.

#2. Working 24/7. Using IVR systems allows businesses to present all the necessary information should the customer call in the middle of the night or on weekends. It also means no tired voice at the end of the day, no missed calls and no excuses.

#3. Increased productivity. Not every call deserves the attention of a trained staff member and using IVR systems allows employees to concentrate on the most important calls, while the rest are answered automatically.

#4. Multilingual greetings. IVR systems can speak numerous languages and use the caller ID to choose the right language every time. Certain IVR systems can even greet the customer with their first name. This helps build a good reputation and bond with the client.

#5. Improving the company’s image. An IVR system makes even a start-up company look like a larger organisation, especially when several menu options for different departments are introduced.

These are the main benefits of using IVR systems in any office. Depending on the sector you’re operating in, there may be additional advantages.