Having A Phone System in the Office Is Essential
A lot or modern communication is now done via the medium of the typed word. Whether it’s social networking, texting or emailing, it’s certain that we are now typing a lot more than we ever did.
Modern businesses are not immune from this phenomenon. Customer care is often dealt with through a website, so are orders and a lot of inter-office communication is done via email, or emailed memos.
Despite all of this, the need for phone systems in offices is as great as it ever was. Verbal communication is still the undoubted best method of interaction and the telephone is the most efficient medium to deliver this.
When people think of telephone systems, they are likely to think of old fashioned switchboards or masses of wires and connectors. But 21st century phone systems have come a long way from such humble beginnings. Internet protocol telephones (IPT) are the latest innovation and moving your internal phones ‘into the cloud’ is starting to catch on in a big way.
IP telephony uses internet technology to deliver voice communication. Put simply, though you can talk to colleagues or customers using a traditional handset, your conversation is now transmitted over the internet – like an email – rather than using the existing telephone networks.
This development is sensational for a number of reasons. First, there is the quality. As internet speeds now reach a point where HD movies can be transferred in minutes, transmitting a voice at high quality is child’s play. Then there is the cost. As with broadband, you pay a flat cost for IPT and all calls within the network are free.
You may be wondering about calls outside that network. The clever thing about IPT is that the IP phones can communicate with phones on traditional networks without a hitch. When speaking on the device, you would never know you were using different technologies.
Written communication will never replace verbal communication, no matter how advanced technology becomes. When talking to somebody, even over the phone, you can use your voice to illustrate your point and respond to the other sides’ changes in tone. Then there is speed. Conversations via telephone can be completed in the time it takes just one person to write an email.
So although we now write more than ever, do your business a favour and pick up the phone.