Hit It and Quit It: Task-Driven Net Surfers

by Jordan Yerman | May 24, 2008 at 11:43 am
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Jakob Nielsen's annual report on web habits shows that users are more and more task driven when they go online. More than half of pageviews are guided by search, with only 40% generated by visits to a given homepage. Now I don't feel so bad about not changing the poll on today's front page.

Instead of dawdling on websites many users want simply to reach a site quickly, complete a task and leave.

Most ignore efforts to make them linger and are suspicious of promotions designed to hold their attention.

Instead, many are "hot potato" driven and just want to get a specific task completed.

Success rates measuring whether people achieve what they set out to do online are now about 75%, said Dr Nielsen. In 1999 this figure stood at 60%.

There were two reasons for this, he said.

"The designs have become better but also users have become accustomed to that interactive environment," Dr Nielsen told BBC News.

Now, when people go online they know what they want and how to do it, he said.

This makes them very resistant to highlighted promotions or other editorial choices that try to distract them.

"Web users have always been ruthless and now are even more so," said Dr Nielsen.

"People want sites to get to the point, they have very little patience," he said.

Personally, I love exploring new sites, and this always uncovers a user experience that's impossible to achieve with boring ol' search.

"Wish I'd taken more time to stop and smell the roses, so to speak..." - Chev Chelios, Crank

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nukemdomis

Exploring new sites is a worldwide past time for me and for many millions of Internet users.


In my corner, leading the way is the almighty StumbleUpon (my page).

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