INFORMATION MANAGEMENT AND ITIL TRAINING
Information is the need of the hour. Every individual, every organisation and every department in that organisation needs information and thus they all use IT services. By the use of ITIL training, you as an IT professional can help the organisation to draw up the IT framework and sets of IT tools so that all department heads can overcome roadblocks and conflicts that may arise between them. All heads thus understand the IT policies and priorities.
A sound IT framework also helps the IT head to keep a check on the IT expenses being incurred by the departments. IT by itself is a very expensive technology. To keep a check on the expenses is thus very essential. By defining the IT framework which you learn to do in ITIL certification you will help the heads be clear on the purpose, goals, vision, boundaries and expectations for their projects. The ITIL practitioner also invites communication from the teams pushing for further clarity of the objectives of the organisation.
It is the fast changing IT scenario which necessitates the services of an ITIL practitioner. The Information Technology Infrastructure Library has to be kept updated so that right set of IT tools can be introduced in the company. Purchasing a redundant IT tool or not keeping pace with the dynamic IT industry can cause heavy financial loss to the organisation. ITIL training trains you to keep the IT folders and portfolios updated at all times so that the top management does not suffer any revenue loss.
A library to help take a correct decision when a business risk has to be taken or when a change has to be faced can also be maintained by the ITIL professional Though it is not possible to pre train a project manager in the ways to respond to a change or during a business risk, it is possible to have guidelines drafted and preserved in the IT information library which can be used at the time of occurrence. ITIL certification will empower you to prepare such a library and it would be possible to guide and share the knowledge with budding project managers.
The design stage of a product or a service demands a proper use of IT. It has to correspond with the demand of the customer. The net revenue gained by an organisation is completely dependent on customer satisfaction. The customer satisfaction relies on the quality of the product. It is the customer who decides whether to spend money on a product or go to a similar one available in the market. The data of both these components, viz the quality and technology is maintained in infrastructure library. ITIL training will teach you to act as a vital link between the two.
Doing ITIL certification will add a feather in your professional cap. You will be in demand in every organisation to help manage information and information technology so that the higher vision of the organisation and its objectives are met.