ITIL and innovation thereof
The term ITIL is related to Information Technology and is known as Information Technology Infrastructure Library. ITIL is a set of practices for the purpose of IT Service Management (ITSM) with a view to develop the IT services with the needs of businesses. ITIL is a set of rules for how to delivery IT services more efficiently and effectively by improving management system. As the Information Technology is growing fast in consistent with the businesses, the existing version of ITIL in the form of ITILv2 requires to be further modified. As a result of which, the current form known as ITILv3 and ITIL 2011 edition. ITIL is published in a five core publication to cover ITSM lifecycle stage. Yet, the difference between the two forms still exist
ITIL describes procedure, task and checklist that are not organization specific and is used by an organization to achieve a minimum level of competence. It provides the organization to baseline from which it can undertake plan, implement and measure. ITIL is used to demonstrate compliance and measure improvement as per need. The ITIL and IT Infrastructure Library is a registered trade mark of the United Kingdom’s Office of the Government Commerce (OGC). The ownership has now been transferred to HM Government rather than OGC.
The IT Infrastructure Library originated as a collection of books covering a specific practice within the IT Service Management. ITIL was built with a view to control and managing operation.
In 2001-2002, ITILv2 was published for the purpose of making ITIL more accessible to the users. ITILv2 was published in consolidated form of 8 logical “sets” to match different aspects of IT management, application and services. The Service Management sets consisting of Service Support and Service Delivery were widely used, circulated and understood of ITILv2 publication.
ITIL v3 is an extension form of ITILv2 providing more holistic perspective on full lifecycle services covering the entire IT organization and all supporting components that needed to deliver services to the customer, whereas v2 focused on specific service support and delivery. Most of the activities of v2 remained untouched significantly, but some changes have been introduced in order to facilitate the expansion.
The changes of 2007 edition to 2011 edition consists of five core publication, such as – Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL Training 2011 edition comprises 26 processes.
ITILv3 consists five volumes, published in 2007 and updated in 2011 to achieve more consistency: ITIL Service Strategy, design, transition, operation and continual service improvement.
For candidates of ITIL Intermediate Capability Stream, the Service Offerings and Agreement (SOA) qualification course and exam are most closely aligned to the Service Strategy Qualification Course and exam in the lifecycle stream.
ITIL certification is based on 3 steps, such as – Foundation, Practitioner and Manager. The Foundation certificate enables the participants to understand the terminology used within the ITIL and focuses on foundation knowledge of IT. The Practitioner certificate focuses on the understanding and application of the specific processes within the IT. The Manager’s certificate is aimed at experienced professionals.