ITIL Certification, the concept to enhance IT productivity
ITIL Training is an old concept now, but it has never lost the relevance. In fact, it has become more useful in the modern scenario and therefore companies are providing ITIL Training to their employees and expect that they should clear the ITIL Certification after completing the ITIL Course. It was started in 1980 when the Government Commerce Office of the UK developed this new concept to provide better IT services to the organization. From then, it has seen a long time and now the acceptance of ITIL Course and ITIL Certification has made it popular across the globe. There are many institutes that offer ITIL Training and also extend their services to the promises of the other organizations. In many companies, there are special drives for ITIL Training and ITIL Course. Even there is inclusion of ITIL Certification in the annual performance appraisal of the team members. After 2 decades since its birth, ITIL has seen a major shift in terms of the acceptance and popularity.
There are many institutes that conduct ITIL Certification programs and extend the ITIL Training to the people so that they can clear the exam easily. After undergoing the ITIL Course, employees get a better sense of IT resources, IT infrastructure management and efficient handling of the overall IT activities. There is an enhanced approach of customer satisfaction and better utilization of the resource brings cost effectiveness in the organizations.
There are basic differences that make ITIL Course a unique approach for the organization:
a) ITIL Course and ITIL Training teach the minute details of IT service management in a customer’s perspective. It helps in understanding the customer’s point of view and how IT experts can become business enablers.
b) ITIL Course gives a broad framework to the IT professionals and they understand the business alignment of the technology in a new perspective
c) The organization uplifts itself to the higher level of efficiency and productivity by better utilization of the services and enhancing the process efficiency.
d) ITIL Certification gives the business perspective to IT staff and they do not feel IT a separate entity, but consider it as core function of the business.
e) There has been a great chance in the structure of ITIL Course and ITIL Training as well in the last ten years. There is now a cohesive and business oriented approach instead of being a hurdle to the business process.
f) There is an approach to provide the business a set of key processes along with the detailed process execution plan. This would help in understanding the bottlenecks and resolving them quickly
ITIL is useful for every organization irrespective of the size, business volume and nature of the business. IT is an integral part of every enterprise and trained employees who have attended ITIL Course and completed ITIL Certification after completing the ITIL Training program are the best resources of the company. It is better to send every person from IT department and get the better advantage of the technology.