LIBRARY OF INFORMATION SERVICES-ITIL
If one is a user of Information Technology Infrastructure Library (ITIL) then it is obvious that he is a ‘knowledge worker’ engaged in pursuit of providing a service in the field of IT that benefits his organisation optimally. In fact, that was also the motive of UK government, to evolve certain courses for management and IT professionals working in the national or global companies so that they could use the methodologies of these courses for the benefit of their organisations. ITIL Course being one of them. The same has gained immense popularity amongst the IT professionals all over the world and today its latest version ITILV3 is in existence and its five books much sought after. The course is also being offered at The Knowledge Academy, UK- the best in business purely for its highly professional teaching standards and having all relevant accreditations.
IT is being used by almost all wings of an organisation- manufacturing, production lines, stores and inventory, design and above all the quality control department. The managers of these wings would need to keep themselves abreast of the latest technologies available in the market and evaluate their utility to their department for achieving the individual targets. It would be slightly difficult for an individual to manage his own department as well as its IT requirements. Thus, there is a need for an ITIL professional. The organisation employs him to not only advice the top management about the IT needs, infrastructure and IT tools required by the organisation but also to keep the individual departments’ IT needs in mind. He ensures that they all work within the same IT policy and in context of the vision and business theme of the organisation. ITIL Certification is required to become such an important member of the management team of the organisation.
The project managers, the department heads will seek his assistance in using the IT infrastructure library when faced with a business challenge such as a change or a risk. A change can be random and strike your project at the time of its own choosing. That would necessitate a quick and correct response to ensure that progression of the project does not come in harm’s way. A quick decision is so essential in such cases. An updated and efficiently maintained IT infrastructure library will be the best bet for a project manager. . Apart from the risks and changes the dynamism of the IT tools available in the market must also be kept pace with. ITIL Training alone can empower him with such responsibility.
The salient feature of the quality of a product and its dependency on the technology is also maintained and managed by ITIL trained professional. Quality today is customer based and customer satisfaction a successful business mantra. All managements are involved in the pursuit of providing top quality product which meets the requirements of a customer. It would be possible only with the acquisition of right kind of technology. This vital linkage is established by an ITIL Certification holder in the organisation.