Part 2, Should I Dump ATT Wireless? Bugs and All!

On Sunday I asked the question Should I Dump ATT Wireless? as I was unable to upgrade/replace one of my phones and their process online is/was anything but seamless.
On Monday, I called customer service and was told it would be all fixed if I updated my very old plan.
Well, it still does not work as I found out this morning when I tried.