Phones are on the way: ATT Wireless Online Upgrade: A 12 Steps Program

What should have been a fairly simple thing turned into a 12 Step Program?
I am talking about Upgrading Cell Phones with my long time carrier ATT Wireless.
After being on the receiving end of their online ordering bugs, I finally completed my order today.
It took me numerous calls over a week time, as many answers to the same question as there were people answering it but my phones are on the way.