Revealed: how the restaurant chains pocket your tips
The UK has been slow in adopting the tipping habit and just as it does we find our restaurants (including some big chains) undermining confidence in the tipping culture by exploiting the staff - essentially taking their tips.
Britain's restaurants are creaming off millions of pounds of customers' tips to boost their profits, an investigation by The Independent has found.
A series of legal ploys are being used by major companies including Strada, PizzaExpress and Carluccio's to take a slice of the £4bn a year that diners leave for low-paid staff in tips.
Today, The Independent launches a campaign toimprove the treatment of the country's 231,845 waiters and waitresses – and ensure that customers know where their money is going when they leave a tip.