RoadRunner Spam Blocking Out of Control

A friend of Jace's just emailed us asking desperately for help with her son, who has AS and is exclaiming the desire to kill himself and wishing that everyone in the world was dead (due to social abuse, it seems, at school). We sent a response as quickly as possible, from the dysamoria.com server, hoping that words inspired by Jace would help...

Seconds later, the email was returned with a link to this:

Road Runner Block Query Results For 216.193.128.54Current Road Runner Block Report for IP address: 216.193.128.54 Date of Report: Fri Oct 17 20:13:45 EDT 2008 DNS Reverse (i.e., PTR record) Lookup : cp1.enter.net Spamhaus (ZEN) : Not blocked by this list MAPS RBL-Plus : Not blocked by this list Road Runner Internal Name-Based Block : Not blocked by this list Road Runner Internal IP Address-Based Block : Mail Refused - 216.193.128.54 - See http://security.rr.com/mail_blocks.htm#highspam - 20081016 Prior Block History for 216.193.128.54: 216.193.128.54 blocked on 20050926; removed on 20060125

Apparently, Jace dealt with this once before. We're pretty paranoid here at Dysamoria.com because of the threats and stalking from hate mongers (both from Jace's era and current), so it has certainly crossed our minds that someone somewhere is ABUSING some system for their own pleasure. But then we followed the link in their message page:

ERROR:5.7.1:550 Mail Refused - NETWORK_OR_IP_GOES_HERE - See http://security.rr.com/mail_blocks.htm#highspam - 200YMMDD This error message means that the IP in question was blocked not due to spam complaints, but rather due to mail from the IP trigerring our anti-spam filters at a high enough volume and percentage for us to feel that blocking the IP is warranted. IPs blocked for this reason cannot be removed from our block list by our removal request form; instead, IPs blocked for this reason will be automatically removed from our block list after a pre-determined interval of time has passed.

How user unfriendly. We also found numerous complaints about RoadRunner's application of this mindless BLOCKING via a simple Google search. Try it out yourself. Here's a sample: HERE.

Jace has previously made an article about security going beyond security and into the realm of mindless overlording, obstructing the very use of the technology intended to serve. It may be time to post that article. We encourage you to send any issues of complaint to RoadRunner's CEO, or support centers, or board of directors... See if it accomplishes as much as the attempt to get flickr in line accomplished (nothing).

P.S.: SIXTH EDIT to clean up bad HTML and bad NowPublic code. Prior "PS" went missing. WTH? WYSINWYG!