Smile...Downturns Come to an End...At Some Point

Let's face it, whether we like it or not, we are in a downturn.
Unlike bears we cannot go into hibernation until things pick up as Stefan Stern points out in Let’s meet when it’s over (FT, November 6).
Keeping your expenses under control is important yet it will not be enough to get you to the other side.
You cannot attract customers to a store with spare to empty shelves. Your stock room can be pared as it is not in full view.
If you are a manager, how do you keep your employees going?
Do you take the free donuts or soup away?
Do you warn anyone making mistakes that they will be shown the door?...