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Starbucks Gives Free New Brew To Woo You Back
With its sales slumping and perception of the brand rapidly deteriorating into a fast-food java chain on par with McD's and Dunkin' Donuts, the Starbucks empire is desperately trying to regain its hold on the premium coffee market.
To that end, they've launched a new back-to-their-roots blend called "Pike Place Roast", which is being given away free today at thousands of stores across the U.S.
Opinions may vary greatly about the quality of 'greatness' in the once-heralded Starbucks caffeinated cup, but Howard Schultz & Co. sure know how to brew up a good PR campaign. This story is absolutely everywhere: from local media to national networks to public broadcasters like NPR. If nothing else, they've done a fabulous job of getting people to talk about the brand again, which is at least half the battle.
What's your take? Have you tried the new roast? Are you a devout Starbuckian or of the too-cool-for-frappuccino kind? What would it take for Starbucks to win you back?
Tomark the launch of its new "everyday" brew, Starbucks gave away free 8oz. cups of Pike Place Roast -- named after its first store inSeattle's famed public market -- at more than 7,000 U.S. storesbeginning at 12 p.m. Tuesday. The coffee giant hopes that the signatureblend will give its slumping sales a jolt.
Starbuckshas spent the last few months sharpening its focus on the basics - astrategy Schultz is pushing as part of the company's efforts toreinvigorate its U.S. business, which has suffered amid a soft economyand growing competition from rivals ranging from McDonald's Corp. (MCD, Fortune 500) and Dunkin' Donuts to Peet's Coffee & Tea (PEET), Caribou Coffee (CBOU) and small, independent coffee shops.Yet Schultz bristles at any suggestion that the company's turnaround efforts are aimed at the competition.
'Not about competition.'"This is not about competition. This is about Starbucks," Schultz said."We believe that we control our own destiny, and our customers expect aquality from Starbucks that is unparalleled."
One night in lateFebruary, the company shut down most of its U.S. stores for three hoursto retrain baristas on espresso basics.
The company has alsopromised to start grinding all its brewed coffee in stores, which willbring back the pungent aroma many customers have missed since thecompany started using flavor-locked bags of pre-ground coffee years ago.
Ina bid to reinvigorate lackluster U.S. traffic, Starbucks today willintroduce a new, everyday brew called Pike Place Roast."It is the best coffee that we have created, maybe, in our history," CEO Howard Schultz said on a call with reporters on Monday.
Starbucks is set to begin selling a "smoother" — read: non-burnt — cup of coffee at all company-owned locations this morning. CEO Howard Schultz told the Journal the new roast is meant to "reinvent brewed coffee." Ah, so now properly roasting your beans makes you a revolutionary. That must be why the press release calls this day "historic" and the roast itself "historic." What could possibly be more hyperbolic than that? Oh, right, a brainwashed barista on StabucksGossip.com saying this will save the lives of children. I almost forgot!
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Most RecentMost Recommended Comments (19)
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tlban808at 10:50 on April 8th, 2008
As an ex-barista, I recall a lot of customers suggesting that the company really needs frequent-buyer cards. Loyal customers felt that they are never rewarded for staying loyal to Starbucks. Unfortunately, the company doesn't take customer comments into account when brainstorming ideas to boost business. If they wanted a leg-up over the independent shops, this would be a great way to start.
tlban808 has contributed a photo to this story.
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HWossat 15:24 on April 8th, 2008
As a current barista, I can tell you that that's exactly what they're doing. Registered Starbucks Card users get free milk and syrup upgrades, free tall drinks when they buy a pound of coffee, and free refills on brewed coffee.
Hooray for free! And hooray for legs up.
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bkwelkerat 18:11 on April 8th, 2008
The Starbucks give-away of their new Pike's Place Roast blend was a nice idea. It failed in its execution, however, because they did not have enough bags on hand to provide beans to each person who visited their tent in Bryant Park, Manhattan, New York City.
bkwelker has contributed a photo to this story.
at 18:14 on April 8th, 2008
Jarrett Martineau, I like this story. Why do they never give away anything free in Canada?
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anpamucaat 18:35 on April 8th, 2008
caramel macchiato to go
anpamuca has contributed a photo to this story.
at 18:37 on April 8th, 2008
MarinaCastillo has contributed a photo to this story.
at 19:08 on April 8th, 2008
Jarrett Martineau, I like this story. It's good stuff. When in Seattle, Portland or near home, where a Tim Hortons is not around, I will suck it up and go to a Starbucks.
What I detest about Starbucks besides the overpriced Java is they do not have Columbian, they offer every damn coffee under the sun spouting non sensical names of their latest brew.
I just tell em,"Look" !! just give me something close to Columbian, cause, I'm crabby without my caffiene fix and it's too early in the morning for a coffee history geography lesson from them.
And no, I do not want a HardTack Biscotti to dunk in my coffee, and would it kill you to turn down the "Flavour Hit" of the day blaring out of your speakers, it's 8am for Christs sake.
Then I sit in my vehicle and drink it, read the paper,placed on the steering wheel, cause I need two hands to hold my Mega coffee, and besides my knees don't steer my vehicle as it used to.
Then I take the "Wheels" off my Mega Grande 40 ounce coffee and try and jam it into my medium size cup holder in my vehicle.
You know, I remember a year or two in Quebec City, I think it was Second Cup, who would send Coffee Guys and Girls on roller blades with large insulated 5 gallon "Backpacks" with hot coffee, both decaf and caffiene, dispensed from hoses, sort of like GhostBusters. These coffee servers were everywhere out into the city, walking the streets during the day weaving in and out of traffic at stop lights or rush hour dispensing coffee to whoever wanted it, especially Tourists. They also had nozzles for cream and sugar syrup too. I think it was like 75 cents for a large one size coffee, now there was innovation, no lineups, they came to you. Something Starbucks or any coffee shop should do, you dont need a fancy storefront, just people, your company logo on the backpack out there filling your cup. Better to see panhandlers and squeegee kids converted to doing this making a few bucks and being productive than bumming money.
Yeah, but for Vancouver to do this, knowing city council's snails pace at decision making? Naw, this is more of a Shelbyville kinda idea.
at 20:19 on April 8th, 2008
I would love for people to skate around Vancouver with coffee on their backs! That would be the best!
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Mountainbreadat 19:46 on April 8th, 2008
New cup from Starbucks started today (as long as I heard from a shop). I'm not a big fan of Starbucks, but it looks quite a good job to me. Well, my question is how they can handle this new color scheme with their green logo, though.
Mountainbread has contributed a photo to this story.
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blogsiswatchingat 21:22 on April 8th, 2008
14359 15th Avenue NE Seattle, WA 98125 206-366-2707 http://www.starbucks.com/Retail/Find/storedetails.aspx?sid=6387&coords=98125|47.72090646043671|-122.31875522370451|13&fs=1 http://www.blogsiswatching.com
Freshly FREE & Reviewed, No "Venti Big" Deal
Sometime last week I saw a flyer online that was first delivered via email to those on the Starbucks mailing list. An event was goin' down on Tuesday, March 8th, 2008 at all Starbucks locations. Something big it said, "like venti big."
I didn't really think much of it, since I figured, it's Starbucks and they'd get press off the hype they were building. Eventually I'd hear about it I thought. Then last night I'm watching ABC Dateline and Terry Moran is interviewing Howard Schultz. So I make the connection and he was hyping up their new Pike Place Roast blend which is supposed to be brewed every 30 minutes and be the no frills, basic cup of joe competing with what you would get at a McDonald's or Dunkin' Donuts. Starbucks is attempting to bring the essence of the brand back to what made them who they were as a company, the coffee.
So, this morning I actually found myself at the neighborhood Starbucks and was expecting this huge flood of people gettin' their fix of caffeine. After all, you can't beat FREE, right? Instead, there's no more than a hand full of people lounging. With no line whatsoever I walked up to the cashier and requested the new Pike Place blend. Now, with all the hype, it sure didn't live up to it. I mean, do something bigger than offering free cups of coffee for a mere 30 minutes, go beyond and offer it all day long. There would've been a steady stream of traffic and buzz with the promotion. Or maybe that was it, they just wanted people to buzz about how I got free coffee and you didn't (or maybe you did). Obviously, the goal on Starbucks part was to garner major press which they did a pretty good job in receiving.
So, I try the coffee, and it's just like any other cup to me. Was it better than where you usually order your cup of black coffee with no sugar or cream? I'd say no. Though I don't claim to be a connoisseur of the coffee bean, I do know the difference between a horrible and a good cup. In reality it was nothing more than just that, a cup of coffee that had that "best part of waking up" quality about it. All in all, I'm a sucker for free ish, I got what I wanted, Starbucks got what they wanted, and it was a done deal! Will I go back again? Sure! Next time I find myself spending a significant amount of time at a coffee shop, I'll be cooped up at a Starbucks. Or, maybe not, Tully's still holds me down with their "venti big" deal of free Wi-Fi!
blogsiswatching has contributed a photo to this story.
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manseekingcoffeeat 21:49 on April 8th, 2008
Although it's only coffee - of course I don't take coffee that lightly - I think this story just goes to show how easy it is for large corporations to get free adversing by issue a press release. Of course it is news, but the problem is that the media isn't critical in their approach. Is this coffee better? If so, why? And just what does "hand scooped" mean anyway? I guess gawker get's it right, but I wish someone could cover the critical side without being snide or cynical. Of course I never was a Starbucks fan and this wouldn't come close to winning me over (see my review of the coffee on my blog manseekingcoffee.com), but it is a slight improvement over what they currently serve and at the very least they have the right idea with their fresh grinding and replacing a pot. Unfortunately, this isn't a particularly big step forward.
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aristokratat 22:06 on April 8th, 2008
frankly i miss the green, it never failed to give me a much needed smile at the beginning of my weekdays, although the burnt sour goop it contained another story. i'm not sure if the brown colored cups would provide the same effect, howeveri like where the 'boobie-cups' and passable attempt at coffee is going.
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Armchair Messiahat 22:10 on April 8th, 2008
I thought this shot was better
http://www.flickr.com/photos/armchairmessiah/2399022335/
Armchair Messiah has contributed a photo to this story.
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edwinfvhat 01:06 on April 9th, 2008
This is Aurelio Villatoro a coffee grower from Huehuetenango, Guatemala. He along with Edwin from www.fincavistahermosa.com used to sell to sbux, now they sell direct to small micro roasters around the world. Pictured is Aurelio tasting pikes place blend.
edwinfvh has contributed a photo to this story.
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Gocce di memoria.at 04:44 on April 9th, 2008
Thanks to publish my photo.
Gocce di memoria. has contributed a photo to this story.
at 07:54 on April 9th, 2008
Starbucks cups are different and they have a new coffee that's something to do with Seattle. I preferred the green. And the new cups don't have the "The Way I See It" quotes, so that's a bummer.
EmergingArtist has contributed a photo to this story.
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Tanaat 14:59 on April 9th, 2008
Starbucks are everywhere. Here's one I walked by when I visit Tokyo, Japan. Fun juxtaposition of east and west.
Tana has contributed a photo to this story.
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acidswayat 09:43 on April 12th, 2008
I didn't know what to think at first when I saw the new cups, but it's starting to grow on me
acidsway has contributed a photo to this story.
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Laurel the Greatat 19:48 on April 14th, 2008
I'd be lying if I said I'm not a devout Starbuckian. I worked there for a few years and have been loyal ever since.
However, I did see a decline in the quality of the overall feel of the place. I started at the very end of manual espresso machines...the kind that make a coffee house smell so good. I understand why and am thankful they switched to automatic machines. It helped with speed. What I didn't like was when they started with the sandwiches, and chotchkies. I love their merchandise but now I see little frames and notepads. I'm old fashioned. I just want mugs!
I think they're definitely on the right track to getting how they used to be. I love the logo and the new roast. I have faith! Rumor has it they are taking the sandwiches away...
Laurel the Great has contributed a photo to this story.