'Subject to Change' How To Book on Creating Great Products and Services

Since I spent time sharing consumer misfire experiences I had with ATT Wireless, Comcast and Krups and better to great ones with Comcast, Reynolds EZ Slide, Breville and J and R World, I have to mention a little book from the people at Adaptive Path.

The opus in question titled Subject to Change (O Reilly) is a How To on 'creating great products and services for an uncertain world'.