Tech & Biz

T-Mobile Outage Affects 5% of Customers: Customer Service Update

by Amy Judd | November 3, 2009 at 07:01 pm

322 views | 1 Recommendation | 2 comments

T-Mobile is currently experiencing an outage and it says about 5% of its customers are affected right now. According to a customer service update, they say they know some customers are experiencing problems with voice and data services, and the rapid response team is trying to restore service as quickly as possible.

The latest statment from customer service says:

"We’re making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers."

This comes on the heels of a service outage that temporarily wiped out the personal data of its SideKick subscribers.

This latest outage could only fan the flames of rage against the company.

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angry (not verified)

at 21:08 on November 3rd, 2009

I haven't had service for over 5 hours, and I am NOT happy at all about it.

Charle (not verified)

at 04:27 on December 17th, 2009

i know its terrible i havnt had any signal for 3 days now and i contacted t mobile and they just put me on hold then said i am in a *working progress area*and they gave me no indication to when it will be back to normal :S