Virgin Throttles Its UK Cable Network

by Jordan Yerman | May 29, 2008 at 10:54 am
273 views | 7 Recommendations | 2 comments

Virgin is now throttling bandwidth on high-volume users, effective immediately.

Virgin Media has quietly rolled out bandwidth throttling nationwide, after successful technical trials in the North West, which the ISP says means a group of heavy users will sacrifice high speeds for the benefit of the majority.

Speeds on the cable network will be limited between 4pm and midnight for traffic which Virgin considers "potentially abnormal". Virgin says the top five per cent heaviest downloaders among its three million customers will be affected - about 150,000 broadband users across the country.

According to Virgin,

Your
speed won't be moderated unless you're in the top 3% of users
(uploaders and downloaders). Our boffins ran a trial to see how much
our service was being affected. They discovered that, in certain areas,
just 3% of customers were uploading and/or downloading such a large
amount of content that it was affecting the service for other users in
these areas.

There is some overlap in the 3% of uploaders and the 3% of
downloaders. Our data has identified that the top 3% of uploaders and
downloaders makes up fewer than 5% of all users.

And we're not talking about just a few video clips. In some cases
the top 3% of uploaders and downloaders were using as much as 3GB, just
during peak times. That's around 750 music tracks in the space of a few
hours.

The example they use is music, but those affected aren't necessarily file-sharers. How about Voip users and online gamers? These are valuable customers, and shouldn't be chased away. Annoying as it is to switch ISPs, customers will jump ship if you aren't giving them what they want.

It's funny, since I'm a Virgin Mobile UK customer- I've had a pay-as-you-go number for years, which I haven't added any money to in ages. I just send a text message once a year and my account stays active. I would think that Virgin would be more accommodating to ISP customers, who potentially spend more.

recommend This comment thread is now closed
liamssoft
liamssoft
flagged this story as Good Stuff

at 11:26 on May 29th, 2008

jordan, I like this story. It's good stuff.

The success of the iPlayer is respnsible for much of the problem in the UK. iPlayer streaming outnumbers downloads by 8 to 1 and should be of benefit to the whole  broadband industry, increasing those who want to take up broadband. But because of the high bandwidth needs of the iPlayer the industry is asking should the cost  be met by the BBC or the consumer. Virgin restricting their consumers bandwidth are likely to see them accelerating to a more friendly ISP.

nukemdomis
nukemdomis
flagged this story as Good Stuff

at 19:58 on May 29th, 2008

Excellent story, nice find. 
The top 3 % isn't too bad.  That can be lived with.


I like this story. It's good stuff.

This story was created over 3 months ago, the comment thread is now closed.

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