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Visiting the Philippines? Stay Away from Cebu Pacific Air!
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by jehzlau | April 20, 2009 at 12:13 am
1327 views | 6 Recommendations | 6 comments
I would like to share my experience about Cebu Pacific Air: The Cheapest Airline Company in the Philippines and why you should stay away from it! So if you're planning to visit the Philippines, please oh please, stay away from this evil Airline Company.
Here's a post from blog about Cebu Pacific:
Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.
What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.
4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!
Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.
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Most RecentMost Recommended Comments (6)
at 18:15 on April 20th, 2009
Cebu pacific - the worst possible airline customer service 3rd world, or any world has to offer. wait for my write up on experience. never again.
at 20:05 on April 20th, 2009
On the 3rd April I traveled from Hong Kong to Manila by Cebu Pacific, the flight was on time and I had no trouble in obtaining my luggage.
But on the 4th I traveled on an early morning flight to Dumaguete airport I stayed in the airport overnight and signed in for my morning flight. The flight was delayed because of thunder clouds near Dumaguete City Negros Oriental. After an hour the crew went to board the aircraft and we where told the aircraft had been given clearance. Suddenly the crew returned to the gate and rush off. We where told they could not find the plane, lol
Another half hour passed and we where told to board, this being very strange to me because the crew had not returned. So I went to board the plane and found my self in a queue for a bus. We boarded the bus and was taken to the old terminal where we boarded the plane.
Yep the plane had landed at the old terminal and not the new, lol
However us passengers had found the humor and the journey back home was a delight in it self, we of course hope the pilot could find Dumaguete airport.as it has only one run way it turned out an easy task, lol
We must remember though that Cebu Pacific is a budget airline it has a good safety record. As I regularly fly Cebu Pacific I find its only the domesticate flights that are hindered by weather conditions thus the delays. They need to inform the customers more thoroughly of what exactly is going on.
I am not put off by your story or any of my own experiences and will still use their services. But perhaps take a good book with me and just take hand luggage. Though my luggage as never got lost so far (touch wood). Luggage by the way is directed by the airport and not the carrier, if its lost its normally due to the airport authorities.
at 07:08 on April 22nd, 2009
Thanks for sharing your experience babel fish :)
at 13:45 on April 21st, 2009
1. Their website online booking sucks!
I booked a ticket online only to find out on the day I was to fly out at the airport that the booking got cancelled. As far as I'm concerned, when I book tickets online, give my credit card and receive a confirmation summary the transaction has gone through. That's how it is with any other airline and online transactions. However, Ceb Pac told me "Oh did you check with your credit card if you got charged? This transaction was just pending and did not go thru. For whatever reason, the transaction did not go thru.
I had an international flight the next morning so I really needed to fly out. There I was at the airport with no ticket and I had to purchase a full fare ticket 3 times the original price I intended to pay. To top it all, the Cebu Pacific airport office in Bacolod does not have a credit card machine and only accepts cash. In this day and age, I never expected to encounter such inconvenience. Who wouldn't have a card swiper for such a major puchase like airline ticket. There is no atm machine in the airport so I needed to drive to the nearest town center to get cash, costing me 12,300 pesos for 2 one way ticket from Bacolod to Manila. Outrageous!
In addition, inspite of having to pay for full price tickets, I also had to pay excess baggage charges as the 15 kilos apply regardless of the type of ticket. My sister told them on her inbound flight her luggage did not arrive with the flight and was missing for a whole day, we never even complained. Here we are asking to waive the extra charge and for consideration since this mishap was due to online processing errors anyway. Nothing. Their employees obviously are not trained to please customers. It looked like they needed permission from the chairman of the board to make customer service decisions. Not even supervisors know how to please customers.
2. Flight to Manila -
I happened to be at the flight that got diverted to Pampanga due to an airport disruption in Manila. We were in the plane at 7:30pm to 12:30am. I asked the stewardess if they were giving complimentary meals due to the unforeseen event. I was met with this unempowered stone faced look of a stewardess who obviously knew nothing about providing good service, nothing about escalating situations and just plain old display of bad company training, management etc. Passengers had to purchase for everything from water to unhealthy snacks while waiting inside the airplane.
Oh gees, I take it for granted that in the US, the customer is king and providing good customer service is the motto of companies. Hello! CEO of this company, before having your snapshots all over Philippine society magazines, learn how to run a company first. Read up on good sound service management. Profit is not everthing nor 9 % growth. Hire some CRM consultant, whatever.
I ended up spending a lot of money that day for such lousy, unprofessional service. Poor filipinos have to put up with this all the time.
at 06:57 on April 22nd, 2009
thanks for sharing your experience isapal :)
at 21:22 on May 17th, 2009
On April 2009, I purchased four (4) tickets to Caticlan. Our flight was scheduled on May 13 and 15, departure and arrival respectively. On the night before our 7 am flight, Cebu Pacific called me and said that our flight will be at 6 30 am. So, we mad sure to be at the airport at 4 30 only to find out that our flight was rescheduled at 3 45 pm going to Kalibo (2 hours away from caticlan) because of the "bad weather" in Caticlan. We called our hotel and asked how bad the weather is. Boracay Mandarin said it was sunny.
To make the long story short, passengers were really infuriated at the airport. Our flight was rescheduled 6 times, 5 of which on the same day!; 7, 6 30, 3 45, 9 45, bethween 2 and 3 pm, and finally, we left sometime between 1 and 1 30 pm to Kalibo. (take note that the 6 30 am flight was delayed due to bad weather and the rest due to aircraft situation.
The airline provided a shuttle to caticlan which was an oven pretending to be a bus. There were a lot of mosquitos and it was really really hot.
Come May 15, we went to the Caticlan Airport and was surprised that our 4 25 flight was redirected to kalibo at 7 45 pm. I called up a friend and she told me to talk to the airline manager.
We went to the ticketing station in calticlan and demanded 4 tickets going to manila via Seaair (a different airline) They gave us 10,000 pesos and asked us to buy the tickets ourselves since SEAAIR would charge them 6300 per head. They just need the Official Receipt.
1) other airlines have smaller aircrafts how come they left ontime?
2) If there was indeed a bad weather, shouldn't other airlines be affected too?
3) If there was an aircraft situation, the company doesn't do anything about this for 3 days??? IMPOSSIBLE. imagine the loss of not not flying since you're relying on your load factoR.
THIS AIRLINE IS VERY INCOMPETENT. NAKAKAHIYA PILIPINO PA NAMAN KAYO. YOU DO NOT DO ANY GOOD TO DOMESTIC TOURISM.