Zappos Hacked: Are Your Details Safe?

by NowPublic Staff | January 16, 2012 at 11:32 am

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Zappos Hacked: Customer Data Stolen

Beloved online shoe retailer Zappos was hacked on January 15, 2012. The hacker or hackers gained access to the Zappos customer database, so the accounts of 24 million customers has been compromised.

If you are a Zappos customer, your password has already been reset by the Zappos IT team. Try logging in: if your old password still works, change it yourself.

Change Your Zappos Password Here

Also, if you use that same password for other sites (a no-no), change that password wherever it occurs.

This is what was exposed in the Zappos hack:

Customer Names
Email addresses
Billing addresses
Phone numbers
Last 4 digits of customer credit cards

We were recently the victim of a cyber attack by a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky.

Note that Zappos has a "shop with confidence: guarantee: "You’ll pay nothing if unauthorized charges are made to your credit card as a result of shopping at Zappos.com.”

Overall, Zappos is held up as a model of customer satisfaction in the online-shopping world. We're fairly sure that Tony Hsieh's company won't reverse course now.