Charter apologizes after accidentally emptying 14,000 e-mail accounts

Charter Communications officials believe a software error during routine maintenance caused the company to delete the contents of 14,000 U.S. customer e-mail accounts.
A spokeswoman for the St. Louis-based company says there's no way to retrieve the messages, photos and other attachments erased from inboxes and archive folders across the country.
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Computer experts advise backing up all important e-mail.